Program Director

Key ResponsibilitiesProgram Operations & DeliveryManage full program lifecycle: intake eligibility audit installation quality control reportingOversee production to meet required targets (e.g., 431 units and quarterly benchmarks)Ensure timely scheduling of audits, installations, and inspectionsMaintain a stable production pipeline and implement corrective actions when performance falls below targetsCompliance & ReportingEnsure compliance with NC DEQ WAP, IIJA, DOE, and related regulationsOversee CARDS data entry accuracy, documentation completeness, and reporting requirementsReview and submit monthly billing packages, ensuring all required documentation is complete and audit-readyMaintain client file integrity and secure data handling practicesTeam & Contractor ManagementSupervise program staff including intake, outreach, reporting, and QC rolesManage subcontractors (auditors, QC inspectors, installers) including performance, documentation, and complianceMaintain primary and backup contractor capacity to prevent production delaysQuality Control & Continuous ImprovementOversee independent quality control inspections and ensure corrective actions are implementedMonitor key metrics such as cycle time, deferrals, and production ratesImplement process improvements to increase throughput and reduce bottlenecksDeferral Reduction & Workflow OptimizationLead early deferral-risk screening and referral pathways for non-weatherization-ready homesMaintain dashboards tracking deferrals, production, and county-level performanceAdjust outreach and operations strategies to improve conversion and efficiencyStakeholder & Community EngagementCoordinate with community partners, agencies, and referral organizations to drive intake volumeSupport equitable service delivery across all counties, prioritizing underserved populationsServe as primary liaison with NC DEQ and other stakeholdersRisk Management & Performance RecoveryMonitor program performance and trigger corrective action plans when neededDiagnose operational bottlenecks (capacity, documentation, deferrals, etc.)Communicate recovery plans and updates to leadership and NC DEQRequired QualificationsBachelors degree in public administration, business, energy, construction management, or related field (or equivalent experience)5+ years of program or project management experience, preferably in housing, energy efficiency, or government programsExperience managing federally or state-funded programs with compliance requirementsStrong knowledge of operational workflows, reporting, and performance managementPreferred QualificationsExperience with Weatherization Assistance Program (WAP) or energy efficiency programsFamiliarity with CARDS or similar data/reporting systemsExperience managing subcontractors and multi-county operationsKnowledge of DOE weatherization standards, NEAT/MHEA tools, or QC processesKey CompetenciesProgram and operations managementCompliance and documentation disciplineData-driven decision makingStakeholder engagement and partnership developmentProblem-solving and performance recoveryTeam leadership and cross-functional coordinationPerformance MetricsUnits completed vs. target (e.g., quarterly and annual goals)Time to complete weatherization projectsReduction in deferrals and cycle timeAccuracy and timeliness of reporting and billing submissionsQuality control pass rates and compliance metricsWorking ConditionsHybrid role with travel across Region 2 countiesField visits to project sites and community outreach eventsCoordination with contractors and community partnersLimitations and DisclaimerThe above position description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/ or abilities. To perform this position successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Continued employment remains on an "at-will" basis.

NNCP/NNCPF

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We actively recruit for diversity in our workplace, believing that a range of backgrounds, perspectives and experiences contributes to our mission.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. recblid t1l0nlxysmj4v6w5hz3s2nw9lvz1pe Not Specified