Job Description:

Program Management -

Program Manager IIILocation:

Remote, California

COMPENSATION

$63 - $73 HOURLY Role OverviewOur organization is seeking a skilled and motivated Service Readiness Program Manager to join a Service Planning & Strategy team. This role is responsible for supporting organizational operations and service readiness for new product launches. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support. This person will also navigate complex project landscapes and drive continuous improvements across the organization. Key Responsibilities

Partner cross-functionally with various teams to align objectives and hold launch schedules.
Define support requirements using customer and industry data.
Identify and resolve launch risks and roadblocks.
Establish metrics, track post-launch performance, and drive continuous improvement.

Lead end-to-end customer support program management for new product initiatives, ensuring support operations are launch-ready.

Build and maintain project plans, timelines, risk registers, and key performance indicators.

Required Qualifications5+ years of experience in program management, preferably in technology or consumer electronics sectors.

Bachelor's degree in Business Administration or a related field, or equivalent years of experience.

Proven ability to drive programs independently, owning workstreams end-to-end and setting direction without close supervision.

Proven cross-functional leadership on complex end-to-end projects.

Experience with data-driven decision-making and strong stakeholder communication.

Experience in consumer electronics and customer support.

Experience with GSuite and project management tools like Asana.

Preferred QualificationsExperience in hardware or post-sales operations.

PMP certification or equivalent.

Journey mapping experience and strong documentation discipline.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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