Qualitative Testing Program Manager

Description

ROLE OVERVIEW

The Qualitative Testing Program Manager owns the end-to-end qualitative copy testing program for Content Development team. This role sits at the intersection of research operations, content quality, and cross-functional collaboration — ensuring that writers, editors, and key stakeholders have the insights they need to produce content that is clear, resonant, and effective for enterprise audiences. This is not a writing or editing role. It is a program management and research operations role that requires a strong understanding of qualitative research methodology, content strategy, and the ability to operate with precision and efficiency in a high-volume, process-driven environment. ________________________________________

TOP 3 MUST-HAVE SKILLS

• Qualitative research program management: Proven ability to build, manage, and scale a qualitative content testing program — including workflows, templates, documentation, and reporting structures — that enables consistent, repeatable, and high-quality research at volume.
• Operational discipline and process ownership: Ability to manage end-to-end program operations including intake, quality control, test approval, post-test analysis review, and documentation — all within a 3-business-day SLA from intake to test launch.
• Cross-functional collaboration and stakeholder communication: Skilled at partnering with writers, editors, and cross-functional stakeholders to scope studies, design test plans, and deliver clear, actionable findings that inform content decisions.

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BRIEF ROLE DESCRIPTION

The Qualitative Testing Program Manager manages the full lifecycle of qualitative copy testing program. This includes developing and maintaining the program in partnership with a qualitative testing platform, onboarding new test creators, reviewing and approving all tests before launch to ensure quality control, and reviewing all post-test analyses. The program manager coordinates with writing and editing leads on more complex tests and maintains comprehensive documentation for the program. In addition, the program manager identifies best-in-class tests to present as enablement sessions to writers, editors, and other key stakeholders. The role operates against a 3-business-day SLA from initial intake to test launch. ________________________________________

KEY RESPONSIBILITIES

• Manage the end-to-end qualitative copy testing program for Content Development team
• Partner with qualitative testing platform to develop, refine, and scale the program
• Onboard new test creators and provide training and guidance on research best practices
• Review and approve all tests before launch to ensure quality, clarity, and research integrity
• Review all post-test analyses and deliver clear, accessible findings to writers, editors, and stakeholders
• Conduct more complex or quick-turn copy testing research as needed
• Coordinate with writing and editing leads on tests requiring deeper editorial collaboration
• Maintain comprehensive program documentation including workflows, templates, briefs, and reporting structures
• Identify and curate best-in-class tests for enablement sessions with writers, editors, and key stakeholders
• Maintain 3-business-day SLA from initial intake to test launch
• Support monthly reporting on program performance and research outcomes for executive stakeholders

WHAT MAKES CANDIDATES SUCCESSFUL IN THIS ROLE

Based on the profile of the current program manager and the demands of the engagement, successful candidates in this role share the following characteristics:

• Research operations depth: They've built or significantly scaled a qualitative research program — not just participated in one. They understand the difference between running a single test and running a program, and they've designed the infrastructure that makes a program repeatable and scalable.
• Process and documentation discipline: They create order out of complexity. They build workflows, templates, and documentation that people actually use — not bureaucratic systems that slow things down. They understand that good documentation is what makes a program survive beyond any single person.
• Content and editorial fluency: They understand how content works — what makes copy clear, resonant, and effective for enterprise audiences. They don't need to be writers or editors, but they need to speak the language fluently enough to collaborate with writers and editors as peers.
• Stakeholder management and communication: They're comfortable working across functions — writers, editors, product marketing, leadership — and they know how to translate research findings into language that drives decisions rather than just informing them.
• Calm under pressure: High-volume, fast-moving environments don't rattle them. They're unflappable when priorities shift, timelines compress, or stakeholders push back. They bring steadiness to situations that would stress others out.
• Microsoft or content ecosystem experience: Candidates who have worked in large enterprise content environments — particularly Microsoft— ramp up significantly faster because they understand the scale, complexity, and stakeholder dynamics involved.

Job Type & Location This is a Contract position based out of Newtown Square, PA. Pay and Benefits The pay range for this position is $50.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.