Senior Platform Service Quality and Program Lead

About this role: Wells Fargo is seeking a Senior Technology Operations Analyst to join our Chief Technology Office (CTO) team and support our Equities, Fixed Income, and Foreign Exchange groups. Learn more about the career areas and business divisions at wellsfargojobs.com . You will be responsible for providing platinum level desktop support to Trading Floor employees by analyzing clients' needs and determining impact on the client and systems environment. You will participate in the planning, installation, and implementation of new or modified desktop and desktop related hardware, software, applications, or operating systems to meet clients' requirements. In this role, you will: Lead or participate in initiatives and projects and act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement Analyze moderately complex technology operations issues which require in depth review and contribute to the resolution of complex issues Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures Collaborate with management and teams to answer questions or resolve problems Provide activity, progress and status reports to management and keep management posted of any critical issues Provide accurate problem identification, ticket documentation, customer and vendor dialogue Contribute to planning related to technology operations projects or deliverables Execute and oversee production deployments, including but not limited to stop and start job, updating processing tables, and write script Plan and design, document and enforce escalation policies and procedures Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution Act as a mentor for individuals

Required Qualifications:

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of experience analyzing moderately complex desktop support issues which require in depth review 4+ years of experience providing desktop support at an enterprise level

Desired Qualifications:

4+ years of experience with desktop and laptop hardware configurations for Dell, HP, and Lenovo Intermediate troubleshooting and problem-solving skills with Windows Operating System Knowledge and understanding of technology support: printer configuration, repairs, and maintenance Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Scripting and automation experience 2+ years of ServiceNow experience Experience supporting Citrix and VMware infrastructure and hosted applications 1+ year of experience with encryption technologies Expert in supporting the Microsoft Office suite Experience with Blackberry messaging software Experience with Apple products Exposure to desktop network connectivity diagnostics and troubleshooting (Including Wi-Fi) Experience with software troubleshooting Experience with various hardware platforms and diagnosing failed components Versed in various remote access technologies Experience supporting an Active Directory integrated environment Understanding of Windows command line Exposure to a Trading Floor environment Experience supporting Market Data applications Fundamental knowledge of

Cloud Computing Job Expectations:

Willingness to work 100% on-site at stated location on the job opening Flexibility to work in a 24/7 environment Ability to work on call as assigned Flexibility to work rotating shifts This position is not eligible for Visa sponsorship Relocation assistance is not available for this position

Location:

500 W 33rd St

• New York, New York 10001

Pay Range:

New York

• New York Pay Range:

  $44.23
• $69.71 Hourly Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $44.23
• $69.71 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits
• Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement

Posting End Date:

11 May 2026

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.