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Rock Spot Climbing

Program Manager

Pay: Not specified

Posted: 8 weeks ago

Location: South Kingstown, RI (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/20/2026

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Based on Rhode Island data

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What they do

A Program Manager manages ongoing program activity or a group of related projects for a company or organization. Responsibilities include developing program plans, defining project objectives, allocating resources, managing budgets, and monitoring program progress. They may work in production, administration, advertising/marketing, human resources, technology, finance, and other technical areas such as engineering.

$179,379 / year median in Rhode Island

-2% projected decline

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Job Description

Program Manager The Program Manager at Rock Spot Climbing is responsible for daily programming, including single-visit groups, multi-visit groups, recurring gym-related programs and event coordination. The Program Manager acts as the face of the company by being the primary contact for event organizers and parents, ensuring that the customers receive great customer service throughout the process. They will work closely with the local management team and report directly to the Gym Manager. Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below. Roles and Responsibilities First Class Customer Service

Perform all duties associated with running the gym, including opening/closing procedures, POS interactions and basic instruction. Quality Coaching
Hire, train, and maintain a team of Youth Program and Summer Program staff with a focus on continuous growth and learning. Cultivate Quality Programming
Manage the unique program schedule for your location. Identify areas for growth or improvement within program schedule, and build or update classes as necessary. Constant Collaboration
Regularly meet with other Managers, Marketing Specialists, and Directors to develop policies and programs that benefit all Rock Spot locations. Administrative Excellence
Use multiple administrative tools to help create weekly staff schedules, coordinate program schedules, and maintain contact with repeat customers.

Qualifications and Skills We are looking for: Previous event coordination or program management experience Experience with employee scheduling Excellent communication and organization skills Ability to work nights/weekends Punctual and reliable Customer service experience Experience working with youth of all ages Previous indoor rock climbing and top rope belaying experience Ability to enforce rules and regulations Previous industry experience Physical Requirements Must be able to lift and move up to 50lbs

Rock Spot Climbing Mission Statement:

At Rock Spot Climbing we provide a positive climbing experience for all. Rock Spot Climbing Core Values Promote Climbing to All Ages, All Abilities Create Outstanding Customer Experiences Build Relationships, Make Connections Strive For Excellence Succeed as a Team