Implementation Team Lead

What We Need
Corpay is currently looking to hire an Implementation Team Lead within our Commercial Card division. This position falls under our Implementations line of business and is located in Brentwood, TN. In this role, you will serve as the subject matter expert and senior point of contact for a team of 25 project managers, providing coaching, guidance, and operational leadership to drive execution excellence and an exceptional client experience. This is an individual contributor role with influence across the team - you will not carry direct people management responsibilities, but you will play a critical role in elevating the performance and product knowledge of the broader implementation team. You will report directly to the Sr. Director of Implementations - Commercial Card. How We Work
As a Implementation Team Lead you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in our Brentwood, TN office (2 days in office per week)
Company-issued equipment
Hands-on training Role Responsibilities
The responsibilities of the role will include: Execution Leadership Serving as the senior point of contact for complex or high-priority implementations
Providing guidance and coaching to project managers on product knowledge, customer lifecycle, best practices, timelines, and issue resolution
Jumping on client calls alongside project managers to provide real-time subject matter expertise and support
Leading by example through strong execution and ownership of key projects
Stepping in to support or stabilize at-risk projects as needed
Managing a smaller subset of customer-facing projects (approximately 5) to maintain active product knowledge and remain eligible for quarterly incentive Project Oversight & Quality Assurance Monitoring portfolio health to ensure projects are progressing according to defined timelines
Identifying risks, gaps, and inconsistencies across projects and driving corrective actions
Ensuring adherence to implementation standards, processes, and documentation requirements Operational Excellence & Process Improvement Driving consistency in workflows, tools, and execution across the implementation team
Identifying opportunities to improve implementation speed, reduce cycle times, and enhance the client experience - from contract with sales through go-live and transition to support
Partnering with cross-functional teams (Sales, Product, Vendor Enrollment, Support) to remove friction and streamline internal processes
Supporting rollout of new products, processes, and system enhancements Performance & Insights Tracking and analyzing key performance metrics including kickoff timelines, go-live timelines, and portfolio aging
Providing insights and recommendations to leadership on performance trends and improvement opportunities
Supporting reporting needs including executive summaries and portfolio reviews Team Enablement & Knowledge Sharing Serving as a trusted resource and subject matter expert for the implementation team
Facilitating knowledge sharing, training, and onboarding support for new team members
Acting as a liaison between frontline teams and leadership to surface challenges and solutions Qualifications & Skills 5+ years of experience in project management, implementations, or operations; fintech, payments, or SaaS experience preferred
Strong understanding of implementation lifecycles and client onboarding processes, including the full customer journey from sales handoff through go-live and support transition
Demonstrated ability to influence without authority and drive outcomes across teams
Proven ability to manage complex projects and competing priorities
Strong analytical, problem-solving, and communication skills
Comfortable coaching peers and sharing knowledge in a fast-paced, high-volume environment
Proficiency in Microsoft Office Suite Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience, training, licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $85,000-$95,000. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency. Our Company
Corpay is a global technology company that builds and delivers cloud-based software and specialised payment solutions to businesses of all sizes. Our suite of solutions helps businesses manage their corporate expenses, international payments, and workforce spending - replacing out-of-date and inefficient processes with easy-to-use technology and world-class support. Corpay is an S&P 500 and Fortune 500 company and is traded on the New York Stock Exchange under the symbol CPAY. To learn more about Corpay, please visit www.corpay.com or follow Corpay on LinkedIn. Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. #LI-TB1