CASA of East Tennessee's mission is to improve the lives of abused and neglected children through trained volunteers who advocate for safe, permanent, loving homes. We are currently hiring for the full-time position of Program Manager, based in our Knox County Administration Office.

Reports to:

Executive Director Education:

Bachelor's Degree in social-services related field or equivalent combination of education and experience.

Experience/Background:

At least two years of supervisory experience is required, ideally within a nonprofit organization. Experience in volunteer recruitment is preferred.

Skills:

Strong written and verbal communication skills are imperative. Must be able to read and interpret legal documents, medical records, and procedure manuals. Ability to multitask and meet deadlines. Excellent computer skills with proficiency in Microsoft Office, Google tools, and database management.

Special Requirements:

Commitment to the program's mission, goals, and standards. Must have completed CASA of East Tennessee volunteer training or schedule the training upon hire. Must be a minimum of 21 years of age; have a valid driver's license; submit to a pre-employment screening and criminal background check. Must possess the ability to effectively communicate with, supervise, and empower volunteers to be effective in their roles. Summary The Program Manager provides leadership and day-to-day oversight of CASA of East Tennessee's court staff and volunteer program. Reporting to the Executive Director, this position supports staff and volunteers, strengthens volunteer recruitment and onboarding, maintains accurate program information, and helps ensure that the program operates effectively and consistently. The Program Manager also represents CASA in the community and will be trained to teach the volunteer pre-service training.

Essential Functions:

Supervise and lead two court staff positions; provide guidance, help resolve questions, and support consistent communication and coordination across the team. Serve as a resource for volunteers and court staff, responding to questions, helping address concerns, and connecting people with the appropriate guidance or support. Recruit prospective volunteers, conduct interviews, coordinate onboarding, and maintain complete, current records for new volunteers throughout the recruitment and onboarding process. Complete CASA volunteer and staff training, and receive certification or instruction to facilitate the volunteer pre-service training program. Maintain accurate, up-to-date program data and records; prepare reports and updates for the Executive Director as needed; and support timely and reliable grant reporting. Represent CASA of East Tennessee at community events, including tabling, speaking about the program, and helping educate community members about CASA's mission and volunteer opportunities. Work closely with the Executive Director and other staff to support program priorities, improve communication, and help address operational needs as they arise Works a case from time to time as demand dictates. Serves as Facility Contact with H.A.B.I.T. and as liaison between Knox County Juvenile Court and Court Dog Volunteers for the Court Dog Program. General Expectations Strong leadership, communication, organization, and problem-solving skills. Ability to support, guide, and coordinate staff while maintaining a collaborative and respectful team environment. Comfort communicating with volunteers, staff, community partners, and prospective volunteers. Strong attention to detail and the ability to maintain accurate records, manage program data, and prepare clear reports. Ability to speak about CASA's mission and represent the organization professionally at community events. Proficiency with Google Workspace and databases or CRM systems, or the ability to learn these tools. A commitment to CASA of East Tennessee's mission and to advocating for the best interests of children who have experienced abuse or neglect. Flexibility to respond to questions and changing program needs. Contributions to Operations Attends staff meetings and training as required. Makes presentations as requested to increase community awareness of CASA's role in ensuring the best possible outcomes for abused and neglected children in Juvenile Court. Supports fundraising efforts of the agency by attending and supporting special events. Completes reports, timesheets, and all other paperwork on time. Assists in locating and engaging/developing relationships with community resources. Assists in fostering positive relationships with current volunteers and developing relationships with potential volunteers. Serves as primary point of contact in the absence of Executive Director. Other duties as assigned by Executive Director.

Salary, Benefits & Culture Collaborative Environment:

Work within a small, tight-knit team where your voice matters

Salary Range:

$50,000-$55,000 per year, based on experience Time for

You:

Unlimited paid time off (PTO), with parental leave available for employees welcoming a child through birth or adoption.

Health & Wellness:

This employer does not offer employer-sponsored health insurance. Instead, employees receive a monthly stipend of $225 to help offset the cost of individual health insurance or other medical expenses.

Future Planning:

Access to a 401(k) retirement savings plan.

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Paid time off Parental leave Professional development assistance

Education:

Bachelor's (Required)

Experience:

Supervisory:

2 years (Required)

Work Location:

In person