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Servify
Program Manager
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What they do
A Program Manager manages ongoing program activity or a group of related projects for a company or organization. Responsibilities include developing program plans, defining project objectives, allocating resources, managing budgets, and monitoring program progress. They may work in production, administration, advertising/marketing, human resources, technology, finance, and other technical areas such as engineering.
$145,616 / year median in Texas
+8% projected growth
Job Description
Program Manager Servify - 4.0 Allen, TX Job Details Full-time $90,000 - $115,000 a year 1 day ago Qualifications Jira Requirements analysis Organizational skills Microsoft Project Account management
Full Job Description Primary Responsibilities:
The Program Manager is an individual contributor role. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. Specific responsibilities include but are not limited to:- Manage and lead cross-functional teams to ensure delivery of complex development projects.
- Work closely with our account teams to understand and define client's key business requirements.
- Liaise with internal stakeholders to develop project documentation including Statement of Work and implementation plans.
- Drive Project delivery through coordination with the Product and the Engineering Team to meet project milestones according to planned schedule.
- Closely work with Account team to manage delivery.
- Provide guidance to the Engineering team from a feature/product development standpoint.
- Ensure timely delivery of project reports and performance dashboards while also conducting regular project reviews and communicating the status of projects.
- Monitor postproduction support and coordination with cross-functional teams.
- Provide ongoing support and manage day-to-day action items, tracking and reporting of live projects to ensure execution of priority work.
- Lead overarching Program Management and Sales Operations for our top-tier account, ensuring long-term strategic alignment and operational excellence.
- Provide dedicated Sales Support by partnering with Account teams on technical scoping, SOW development, and identifying upsell opportunities.
- Drive high-touch engagement through executive-level reporting and business reviews to demonstrate program and account health.
Qualifications:
- Project management experience in a technical organization
- Good understanding of Software Development Life Cycle (SDLC)
- Advanced skills in MS Project, Word, Excel and PowerPoint
- MS Excel proficiency working with pivot tables, vlookup, and analysis of large data sets.
- Strong interpersonal, written and oral communication skills including the ability to communicate with technical and non-technical stakeholders in order to drive alignment.
- Hands on experience in Agile methodologies and in using JIRA and Confluence
- Ability to communicate effectively and work cooperatively with cross-functional teams.
- Able to manage multiple priorities simultaneously and resolve conflicts by navigating across the organization.
- Comfortable with ambiguity and pivoting priorities
- Certifications in Project Management preferred.
- Bachelor's degree in a technology field preferred Servify embraces and values diversity and is committed to be an equal opportunity employer.