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Delivery Lead
Job
Tata Consultancy Services
Plano, TX (In Person)
$90,000 Salary, Full-Time
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Job Description
Delivery Lead Tata Consultancy Services•3.9 Plano, TX Job Details $80,000•$100,000 a year 1 hour ago Qualifications Optimizing workflow processes Staff performance monitoring Team leadership Operational management Coaching Client relationship development Incident Escalation Technology management Continuous improvement Customer engagement Customer relationship management Risk management Client management Relationship management Leading team collaboration initiatives Senior level Escalation handling Service level agreement (SLA) management Full Job Description Can lead team of 15 engagement agents working on Copper to Fiber disposition work Job Description Oversee daily operations and ensure SLA/KPI adherence Monitor team productivity and drive performance improvements Manage and coach Engagement Managers and agents Handle escalations and ensure timely resolution Support process improvements and operational efficiency Track key performance metrics Drive daily/weekly governance with clients, sharing updates and addressing risks