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Program Coordinator - Child Programs North Texas Food Bank - 3.8 Plano, TX Job Details Full-time $19 - $22 an hour 17 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 403(b) Life insurance Qualifications Customer communication Outdoor work experience Driver's License Attention to detail Staff training Desktop applications Productivity software Associate's degree Full Job Description Apply directly to our careers site: https://recruiting.paylocity.com/recruiting/jobs/Details/4611044/NORTH-TEXAS-FOOD-BANK/Program-Coordinator---Child-Programs

PRIMARY PURPOSE

The Program Coordinator performs administrative duties and operational tasks for the Food 4 Kids weekend backpack program and School Pantry Program, with the flexibility to engage in projects and strategic initiatives as needed.

MINIMUM QUALIFICATIONS

Education:

Associate's degree in social sciences preferred or an equivalent combination of education and work experience

Special Knowledge/Skills/Abilities:

Able to work independently in a variety of environments with people of diverse backgrounds Comfortable visiting program sites covering our 12-county service area Strong focus on client satisfaction and customer-centric attitude Detail-oriented, compliance-minded, and excellent communication skills Intermediate skills with Microsoft applications Able to meet deadlines and adhere to strict timeframes Comfortable in a fast-paced environment

Experience:

One year of experience in the non-profit/customer service industry preferred

PRINCIPLE DUTIES AND RESPONSIBILITIES

Engage with various external program stakeholders to maintain positive relationships and provide excellent customer service (e.g., site staff, district staff, volunteers, donors) Collaborate with Program Specialists to coordinate program efforts internally with Production, Transportation, and other Operations departments Work with Program Specialists to facilitate site onboarding, training, and compliance paperwork Create, maintain, update, and distribute program documents, agreements, trainings, outreach materials, and SOPs Monitor site orders and order fulfillment process; resolve order fulfillment issues Maintain program records in the Ceres database Visit program sites to assist with distributions Identify program areas for continuous improvement and increased efficiency and effectiveness Recruit new sites based on the hunger index (among other factors) to ensure strategic and equitable growth of the program Represent Programs in external and internal meetings and projects as needed Support survey development and evaluation for continuous program improvement Support other NTFB departments through occasional story collection, advocacy efforts, donor interaction, canned food drive initiatives, speaking engagements, etc. Perform other tasks and duties as assigned

MENTAL DEMANDS

The person in this position needs to adapt well in the face of workplace stressors, such as customer complaints, compliance offenses, maintaining the safety of people and property and competing priorities. The person should be able to quickly diagnose and resolve issues.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and move up to 35 pounds.

ENVIRONMENTAL FACTORS

Moderate noise (i.e. business office with open floor plan with computers, phone, and printers, light traffic). This person should have the ability to work outdoors at a variety of locations. This program operates in non-hazardous weather conditions rain or shine, year-round. Reliable transportation and a valid DL and insurance is required for travel to sites within our 12-county service area The North Texas Food Bank is an equal opportunity employer .

Pay:

$19.00 - $22.00 per hour

Benefits:

403(b) Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person