Program Manager

About the Role Maintains strategic oversight of all program elements across a cross-regional or national portfolio of assigned accounts with annual revenue between $850k

• $2M.

Responsible for oversight of the Sales/TCO Process, Implementation Process, and Program Management Process. Builds strong relationships with key decisions makers at each assigned account to ensure customer satisfaction and profitability Your Impact

PROGRAM MANAGEMENT

• Directly manages assigned resources relative to full spectrum of the (1) Sales/TCO, (2) Implementation, and (3) Program
• Management Processes at each assigned account
• Supports the Change Management requirements at each assigned account by providing advisory around the leveraging of Change Management's expertise, available metrics, and Canon Account team insight to implement activities designed to optimize program performance within targeted groups
• Works with assigned managers and business unit leaders to ensure the effective leveraging of program metrics and other resources to develop and institute activities designed to optimize program performance and cost savings achievement

RELATIONSHIP MANAGEMENT

• Develops and manages the relationship with the daily and senior level administrators within each assigned account
• Resolves complaints escalated by the Program Administrator or other end users
• Ensures all Canon products are represented in opportunities of interest.
• Maintains regular contact with key client contacts at each account
• Ensures effective relationships are in place and being managed with third party suppliers/vendors, including the monitoring of performance against KPIs, SLAs, and/or customer expectations and the implementing of corrective actions as required
• Ensures customer satisfaction and profitability by ensuring compliance with established standards and policies for the operation, as well as driving the management and development of site human resources.

BUSINESS DEVELOPMENT

• Works with Sales and Strategy in the formation of proposals for business expansion within existing clients
• Supports the Strategy Team with operation analysis, recommendations and effective portfolio management in order to meet business expansion goals (service expansions and new service sales) within assigned accounts
• Leads operations involvement in the sales process for new business generation in order to meet business expansion goals (new client sales).

PEOPLE MANAGEMENT AND DEVELOPMENT

• Ensures effective performance management with direct reports and oversee the annual performance management process. Completes the annual performance reviews for all eligible employees.
• Trains and mentors direct and indirect staff
• Ensures effective two-way communication with direct reports and within area of responsibility
• Coaches and develops direct reports and ensures it is effective in all areas of responsibility
• Recruits and selects direct reports and key roles
• Contributes to the succession planning process for management positions. Implements management by objectives for direct reports
• Ensures all Human Resources matters are managed effectively and consistently. Manages the strategic allocation of resources
• Supports corporate and business unit Human Resources initiatives.

CONTINUOUS IMPROVEMENT

• Creates and fosters a culture of continuous improvement. Ensures the effective implementation of the customer relations plan
• Maintains operation compliance and standards. Facilitates the sharing of standard practices
• Requests and coordinates resources in supporting the on-site operations.

FINANCIAL MANAGEMENT

• Accountable for the financial performance of accounts against budget
• Ensures a structured plan for profit enhancement is in place
• Develops and analyzes monthly performance progress reports; takes appropriate action
• Manages forecasting as required
• Participates in the development of productivity and performance measurements as required
• Ensures contract compliance exists.

Ensures effective and timely billing and invoicing processes are in place for each assigned account.

About You:

The Skills & Expertise You Bring We are providing the anticipated base salary range for this role: $77,180.00

• $105,980.00 annually.
• Bachelor's degree in a relevant field or equivalent experience required
• 7 years related experience and management experience required
• Requires operations and financial knowledge, experience as a Program Manager in a Technology or Professional Services Environment.
• Requires leadership ability, strong interpersonal and communications skills. Requires problem solving and analytical skills.
• Significant experience in a customer service oriented environment.
• Experience interfacing with senior level customer contacts.
• Position requires up to 40% overnight travel (valid driver's license and acceptable driving record necessary). Company Overview About our Company
• Canon U.

S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag!

A Canon welcome kit and official merch you can't get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA Workstyle Description Full-Time On Site

• This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags #LI-JZ1 #PM19 #

LI-Onsite Qualifications:

We are providing the anticipated base salary range for this role: $77,180.00

• $105,980.00 annually.
• Bachelor's degree in a relevant field or equivalent experience required
• 7 years related experience and management experience required
• Requires operations and financial knowledge, experience as a Program Manager in a Technology or Professional Services Environment.
• Requires leadership ability, strong interpersonal and communications skills. Requires problem solving and analytical skills.
• Significant experience in a customer service oriented environment.
• Experience interfacing with senior level customer contacts.
• Position requires up to 40% overnight travel (valid driver's license and acceptable driving record necessary).