Program Coordinator

The Program Coordinator is responsible for managing program operations related to intake coordination, service start-up, office organization, administrative staff oversight, and community networking. This position supports individuals entering services by coordinating referrals, participating in ISP meetings, and ensuring all required documentation and files are organized, current, and compliant. The Program Coordinator also helps promote agency visibility through community outreach and networking efforts and serves as a central point of communication and organization within the office. Essential Duties and ResponsibilitiesIntake and Service Coordination Coordinate referrals, intakes, and service start-up activities. Communicate with referral sources, families, and internal leadership regarding service availability. Participate in ISP meetings and service planning discussions as an agency representative. Ensure intake documentation is complete, accurate, and properly maintained in agency files. Office Organization and File Management Maintain organized individual and staff files in accordance with agency policies and procedures. Ensure all required documents are current, properly stored, and audit-ready. Support the tracking of compliance requirements, authorizations, renewals, and important deadlines. Assist leadership in maintaining efficient and organized office systems. Staff Administrative Oversight Provide administrative oversight related to scheduling coordination, documentation tracking, and staff communication. Monitor the completion of required paperwork and onboarding documentation. Serve as an office-based point of contact for staff questions regarding agency procedures and expectations. Communicate staffing, compliance, or documentation concerns to leadership as appropriate. Community Networking and Outreach Build and maintain professional relationships with community partners, families, referral sources, and other stakeholders. Represent the agency at meetings, networking events, and community outreach activities. Support marketing efforts and increase awareness of agency services in coordination with leadership. Provide accurate information regarding agency services, programs, and service availability. Document intake, coordination, networking, and outreach activities as required. QualificationsRequired Qualifications High school diploma or GED. Minimum of two years of experience in human services, healthcare, or community-based programs. Experience with intake processes, documentation management, or program coordination. Strong organizational, communication, and time-management skills. Working knowledge of person-centered practices. Valid driver's license and reliable transportation. Preferred Qualifications Associate's or Bachelor's degree in Human Services, Social Work, Healthcare Administration, or a related field. Experience working with Medicaid-funded services. Established relationships with Community Services Boards (CSBs), Support Coordinators, and Case Managers within the region. Familiarity with DBHDS regulations, ISP development, and service authorization processes. Physical and Environmental Requirements Ability to work in an office setting and attend community meetings and events as needed. Ability to use electronic documentation systems, computers, and standard office equipment. Ability to organize files, manage records, and perform administrative duties in a professional office environment. Ability to travel locally as needed for meetings, networking activities, and service coordination responsibilities.

Pay:

$20.00 per hour

Work Location:

In person