at Northeast Kingdom Human Services in

Newport, Vermont, United States Job Description Duties & Responsibilities Program & Provider Support:

Coordinate day-to-day Psychiatric Services operations, including caseload and program-capacity monitoring, meetings, audits, reports, and other program activities. Assist with development and implementation of workflows, policies, and procedures; coordinate provider onboarding, transitions, and departures; identify operational barriers and collaborate with leadership to improve program efficiency.

Referrals & Care Coordination:

Coordinate psychiatric referrals. Serve as a liaison with primary care practices, pharmacies, hospitals, laboratories, and community partners. Obtain and facilitate authorized exchange of records, laboratory results, releases, medication information, and other documentation necessary for continuity and transitions of care.

Medication & Prescription Coordination:

Monitor the medication refill line; communicate with clients, pharmacies, providers, nursing staff, and insurers; and route requests appropriately. Complete and track medication prior authorizations, submit supporting documentation, follow up on delayed or denied requests, verify pharmacy and insurance information, and assist with medication-access barriers. Document medication-related activities and escalate adverse effects, discrepancies, safety concerns, early refill requests, and other matters requiring clinical judgment to licensed clinical staff.

Clinical & Medical Support:

Obtain and document vital signs and complete assigned screenings, questionnaires, and other clinical support activities. Prepare charts, coordinate laboratory orders and results as directed, track outstanding laboratory work, and assist with treatment plans, client signatures, clinical forms, and other medical documentation.

Documentation, Quality & Compliance:

Maintain accurate and timely documentation in the electronic medical record and other agency systems. Support program audits, quality improvement activities, tracking systems, and compliance with established workflows.

Leadership & Staff Support:

Provide day-to-day workflow coordination and administrative guidance to designated psychiatric support staff. Assist with staff orientation and training, promote consistent program procedures, serve as a resource for established workflows, and communicate operational or performance concerns to appropriate leadership. Provide cross-coverage and operational support as needed to maintain continuity of Psychiatric Services. To view full details and how to apply, please login or create a Job Seeker account