Program Specialist 3 - Welcome Center

Program Specialist 3 -

Welcome Center Salary:

$27.24 - $36.69•

Per Hour Classification:

Part-time Hourly Reports to: Customer Service Manager The purpose of this position is to serve as the initial contact for potential students and current students, to guide them through the admissions, enrollment, financial aid processes and minimizing return visits. This position processes admission applications, conducts enrollment processes, and assists with the completion of all

FAFSA/WASFA

requirements from first term through graduation. All work is preformed independently with high level of accuracy and efficiency Provide personalized assistance to students completing

FAFSA/WASFA

applications, including complex task such as Special Circumstances and Dependency Overrides. Exploring alternative funding sources, and understanding payment options. Guide students in understanding account balances, tuition payment obligations, Nelnet Payment Plan. Provide assistance to students and staff including rectifying cashier errors, answering inquiries about student accounts, and providing account advice to stakeholders. This may involve updating student account procedures. Receive and process various forms of payments, interdepartmental transactions. Provide receipts for transactions, reconcile/balance student and departmental receipts, and prepare bank deposits daily. Assist students, departments and outside agencies with account interpretation, reconciliation, and correction. Review back-up documentation provided by stakeholders and correct errors as needed on student accounts. Works with program participants, staff, representatives of outside organizations and/or members of the public in defining needs, planning, designing, and developing specialized activities while exploring solutions and alternatives. Assist students with determining alternate funding resources when necessary. Update student accounts by processing student forms, documents and other pertinent information to complete transaction and procedures. Serve as the interdepartmental liaison regarding the interpretations and implementation of program policies. Receive, track, and follow-up with current and prospective students about inquires related to their enrollment through different communication methods. Assist with inquiries about the college as a whole and directing them when needed. Use the 3 C's communications and/or communications to students about billings and payment progress. Support outreach events and internal events to promote Olympic College. Attend

ENROLL NOW!

Graduate Strong, and OC graduation ceremonies throughout the academic school year. Provide assistance and/or resources to students, potential students, and/or public regarding the various steps in enrolling college. Minimum Qualifications High School Diploma or Equivalent Desired Qualifications Bachelor's degree from an accredited institution Proactive knowledge of mental health awareness training. Please note that we are unable to sponsor visas for this position. Only candidates who are currently authorized to work in the United States will be considered. Hourly employees must work 480 hours in a rolling six-month period to become eligible for health benefits. Hourly employees must work 70 hours in any five months for two consecutive years to become eligible for retirement. This is an hourly position scheduled to work up to 18 hours per week, with a salary of $27.24 - $36.69 . They are not initially eligible for benefits upon hire but could qualify for the following. This is a part-time classified position. All classified positions will start their salary at Step A , when you have completed six months of probation, you will receive a 5 percent pay increase. A collective bargaining agreement exists, and this position is covered by the Washington Public Employees Associate (WPEA) Union. Classified positions qualify for the following benefits: Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, sick leave, paid holidays, Aflac, space available tuition waiver, Employee Assistance Program (EAP), fitness center, reduced rate, and priority consideration on-site childcare on a space available. For more information regarding benefits, please visit our website here. Conditions of Employment Prior to a new hire, a background check including criminal record history will be conducted. Inform ation from the background check will not necessarily preclude employment but will be considered in deter mining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will be required to complete the Sexual Misconduct Disclosure Form as required

WB HB 2327.

The employee must reside in Washington State and within a reasonable distance of the campus to respond to workplace reporting requirements at the time of hiring. Frequent travel to Olympic College campuses or other sites may occur. How To Apply To be considered for this position a candidate must apply online through the Olympic College website and submit the following required materials: Olympic College Online Application Resume Cover Letter - in your cover letter describe how your experience sets you apart for this position. Unofficial college transcripts. Official transcripts and copies of mandated certifications will be required of the successful candidate. EEO Statement Olympic College values equity and is an Equal Opportunity Employer and Educator. Olympic College provides equal opportunity in education and employment and does not discriminate based on race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment include but not limited to unwelcome sexual conduct. Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Erin Pohl, Title VII and Title IX, building 5, room 528A, 360-475-7303. Olympic College is a smoke-free/ drug-free environment . This recruitment announcement does not reflect the entire job description and can be changed or modified without notice. Olympic College Human Resources 1600 Chester Ave Bldg. 5 - 5th Floor Bremerton, WA 98337 https://www.schooljobs.com/careers/olympic