About Tacoma Community House & REACH Center Tacoma Community House & REACH Center is a nonprofit organization serving immigrants, refugees, youth, and community members throughout the South Sound area. Through education, employment, housing, immigration legal services, advocacy, and community health. TCHRC helps individuals access opportunities, overcome barriers, and build stability. Our work is grounded in cultural humility, accountability, commitment to justice, and authentic relationships. REACH Center Programs support youth and young adults ages 12-24 through housing support, education and employment connections, life skills, and opportunities for youth leadership. Working alongside young people and community partners, REACH addresses immediate needs while building pathways toward long-term stability and independence. Through youth-centered services, community partnerships, and advocacy, REACH advances equitable opportunities and elevates young people's voices in the programs and policies that affect their lives.

JOB SUMMARY

The ACT Program Manager leads a team of case workers supporting youth and young adults experiencing homelessness or housing instability. This role combines strong people management, program leadership, and community partnership development to ensure participants receive coordinated, culturally responsive, and trauma-informed services. The Program Manager builds a collaborative team, sets clear expectations, and supports staff growth while maintaining accountability for service quality and participant outcomes. Responsibilities include program planning, grant writing, budget oversight, and grant and contract management. The manager also represents REACH in coalitions and community workgroups, helping shape programs and policies that address youth homelessness. The ideal candidate brings experience working with young adults, including LGBTQIA+ youth and young people of color, and a demonstrated ability to lead teams, strengthen partnerships, and translate program goals into meaningful results.

KEY RESPONSIBILITIES

STAFF

SUPERVISION AND TEAM LEADERSHIP

Lead, supervise, and mentor a team of case workers serving youth and young adults experiencing homelessness or housing instability. Establish clear roles, performance expectations, caseload standards, and accountability measures to support consistent, high-quality services. Conduct regular supervision, team meetings, and case consultations to strengthen staff skills, address service barriers, and support sound decision-making. Build a collaborative team culture grounded in trust, cultural humility, open communication, and shared responsibility for participant outcomes. Provide timely feedback, recognize staff strengths, address performance concerns, and implement improvement plans in coordination with leadership. Lead recruitment, selection, onboarding, and training of staff, interns, and volunteers. Assess staff development needs and coordinate training in trauma-informed care, affirming services for LGBTQIA+ participants, racial equity, housing resources, and effective case management.

PROGRAM PLANNING, DEVELOPMENT, AND IMPLEMENTATION

Oversee day-to-day ACT program operations, ensuring services are accessible, participant-centered, culturally responsive, and aligned with REACH's mission and funding commitments. Develop and implement program goals, service standards, procedures, and work plans that advance housing stability and participant wellbeing. Incorporate youth voice and lived experience into program design, service delivery, and continuous improvement. Research and apply effective practices for serving young adults, particularly LGBTQIA+ participants and young people of color who face disproportionate barriers to housing and services. Collaborate with agency leadership, funders, and community partners to identify service gaps, strengthen coordination, and develop responsive programs. Identify funding opportunities and lead or contribute to grant proposals, funding applications, and program development initiatives.

PERFORMANCE AND CONTRACT MANAGEMENT

Manage program grants and contracts, ensuring compliance with service requirements, deliverables, reporting deadlines, and funding conditions. Monitor staff and program performance using service data, participant feedback, and outcome measures; implement corrective actions and improvements as needed. Develop and monitor program budgets in collaboration with Finance, review expenditures, and ensure spending aligns with approved budgets and funding requirements. Oversee accurate, timely documentation in funder and internal data systems, maintaining data quality and participant confidentiality. Prepare and review program reports, billing documentation, and grant narratives that clearly communicate progress, outcomes, challenges, and funding needs. Coordinate funder monitoring visits and audits, maintain supporting documentation, and resolve identified findings. Monitor subcontractor performance and compliance, including site visits and follow-up on required improvements, as applicable.

COMMUNITY PARTNERSHIPS, COALITION ENGAGEMENT, AND ADVOCACY

Support YAB(Youth Action Board) with weekly YAB meetings. Build and maintain partnerships with housing providers, landlords, schools, healthcare providers, legal services, and other community organizations to expand resources and reduce barriers for participants. Represent ACT and REACH at local and state coalitions, youth homelessness workgroups, and system coordination meetings. Contribute program data, frontline experience, and participant perspectives to inform youth homelessness programs, funding priorities, and policy decisions. Advocate for equitable access to housing and services, with particular attention to the needs of LGBTQIA+ youth and young people of color. Collaborate with partners to improve referral pathways, coordinate services, and address gaps in the youth and young adult homelessness response system. Share relevant coalition updates, policy developments, and emerging resources with staff and agency leadership to inform program strategy and service delivery.

REQUIREMENTS

Personal Deep respect and compassion for underserved communities and adult learners Commitment to inclusivity and equity, as a goal and an approach High degree of emotional maturity and cultural competence, particularly as it relates to working with LGBTQIA+ populations, people of color, and at-risk youth and young adults Ability to establish rapport with diverse groups of people across the community from different social, cultural, economic, and educational backgrounds Detail-oriented with high level of accuracy Desire to innovate and implement ideas resourcefully, as an individual contributor and within the team Willingness to admit mistakes and learn new things Ability to work well under pressure, to rapidly assess problems, to develop solutions, and to deploy limited resources effectively Dedication to maintaining confidentiality and the integrity to determine how it must be applied Experience & Skills Demonstrated experience supervising, coaching, and developing staff, with the ability to build cohesive teams, establish clear expectations, and address performance concerns. Nonprofit leadership experience preferred. Experience working with youth and young adults experiencing homelessness or housing instability, including an understanding of the barriers faced by LGBTQIA+ youth and young people of color. Ability to build trusting relationships and provide culturally responsive, trauma-informed, and affirming services. Relevant lived experience is valued. Experience in crisis intervention, de-escalation, and sound decision-making in complex or sensitive situations. Experience with program oversight, grant writing, grant and contract management, budget monitoring, and funder reporting. Proficiency with Microsoft Office applications and experience using databases to maintain accurate records, monitor outcomes, and prepare reports. Strong verbal and written communication skills, including the ability to provide constructive feedback, facilitate meetings, and communicate with diverse audiences. Strong organizational skills and the ability to prioritize competing responsibilities, meet deadlines, and adapt to changing program and participant needs. Ability to work independently, exercise sound judgment, and contribute to a collaborative team environment. Experience building community partnerships and participating in coalitions or workgroups to strengthen services and inform policies affecting unhoused youth and young adults. Ability to occasionally work a flexible schedule that may include evenings and/or weekends

PREFERRED QUALIFICATIONS 2

years' experience working with at-risk and/or youth and young adults experiencing homelessness Relevant work experience, education, or a combination of both that demonstrates the skills needed for this role. Experience supervising and administering a program Experience working with people from diverse cultural, educational, and economic backgrounds Experience and/or knowledge of housing services, particularly diversion and rapid-rehousing practices Demonstrated successful proposal writing experience Knowledge of Pierce County resources for low-income populations Knowledge of and/or formal training the following areas: Trauma informed care; Vicarious trauma; Equity, inclusion, and anti-racist practices; Cultural competency in issues faced by immigrants, refugees, victims of crime, and LGBTQ individuals

PHYSICAL RQUIREMENTS & WORK CONDITIONS

While performing the duties of this job, the employee is regularly required to: Remain in a stationary position for extended periods of time Operate a computer and other office equipment, such as copy machine or calculator Traverse around the building from one room to another Access files and/or supplies in cabinets and/or drawers close to the ground Communicate with coworkers and with students whose primary language may not be English Review electronic and physical data for accuracy Required to carry agency cell phone during business hours While performing the duties of this job, the employee may occasionally be required to: Present and/or instruct in front of up to 50 people in a classroom or virtually Transport up to 20 pounds at a time Access files and/or supplies in tall cabinets Use metal fasteners in file folders This position works indoors, primarily in an office environment with a low level of noise but occasionally in a classroom or lobby setting with higher noise levels. There may be opportunities for this position to work remotely on occasion and/or to work a flexible schedule, with supervisor approval and dependent on the needs of the department. Individuals in this position may be expected to navigate difficult and uncomfortable situations while working with participants who have suffered trauma.

WHY WORK AT TACOMA COMMUNITY HOUSE & REACH CENTER

Your paycheck is only part of your total compensation package. Employees also have access to a benefits package worth about 30% of your salary. Insurance

• We offer a comprehensive health care benefits package including medical, dental, and basic life insurance. Retirement
• Tacoma Community House employees may participate in a 403b plan which includes generous support from the Agency after 1 year of service. Paid Leave
• Leave benefits include 24 days of paid time off in the first year and 11 paid holidays. We Are a Welcoming Workplace Inclusion and empowerment are an integral part of who we are
• our history, our culture, our identity.

These values lead us in our operations as we strive to build and nurture a workforce that reflects the communities we serve and connects to each other in our dedication to equity and social justice. We are an Equal Opportunity Employer In our relationships with staff, our participants, and our community, Tacoma Community House does not discriminate on the basis of race, color, sex, religion, creed, age, national origin, marital or military status, sexual orientation, gender identity, the presence or perception of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state or federal law. Applicants in need of accommodations are encouraged to call (253) 383-3951.

Pay:

$60,000.00

• $65,000.

00 per year

Benefits:

403(b) 403(b) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Prescription drug insurance Professional development assistance Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person