Senior Program Manager

Tacoma Power is looking for a Senior Program Manager to join their Power Management team. In this role you will be responsible for developing and managing customer energy programs and pilots to meet Tacoma Power's future conservation and capacity goals. The Senior Program Manager must be able to determine and finalize program delivery mechanisms and develop program implementation plans that translate strategy into an appropriate program scope with measurable business outcomes, risks, and change management plan. This will include extensive collaboration with cross-functional teams to guide the strategic alignment and functionality of the programs with utility and customer needs. The position will also manage existing incentive programs by overseeing project compliance, monitoring performance against energy-savings and budget targets, and maintaining accurate program records and reporting. The position represents Tacoma Power with customers, contractors, trade allies, and regional utilities, fostering strong partnerships that support Customer Energy Solutions' mission to deliver reliable, equitable, and cost-effective energy services.

Responsibilities Include:

Lead new program development. Manage development through stage-gate workflows Determine and finalize program delivery mechanisms and develop program implementation plans to identify program scopes, goals, risks, and constraints Establish cross-functional teams of subject matter experts (SME) and stakeholders, with the assistance of supervisors and managers Identify implementation team, change management needs, and SME support to implement programs Outline customer engagement, marketing, and communication plans Identify, escalate, and resolve issues across complex initiatives; drive decisions amid ambiguity using adaptive strategy and change management practices Establish KPls, effective reporting cadences, and governance processes to monitor program performance and process health Prepare executive-level presentations for approvals; align designs to strategic drivers and discrete business objectives Oversee customer energy projects to ensure they are completed in compliance with program requirements Prepare and maintain all correspondence, records and files as required Monitor project progress in relation to annual budget and kWh/kW goals. Inspect and approve New Construction conservation projects as assigned Integrate voice of the customer and equity considerations to ensure programs meet customer needs across commercial, industrial, government, institutional, and multifamily sectors Read, interpret and apply contract provisions, energy services technical specifications and federal/state program requirements as related to the development of new incentive programs Minimum Education

• Bachelor's degree in engineering, construction management, project management or directly related field Minimum Experience
• 4 years of experience in energy conservation or energy programs
• Relevant education and experience may substitute for one another on a year-for-year basis Desired Qualifications Experience writing/facilitating business cases, program plans, or managing large public professional services contracts.

Intermediate to advanced Excel, data visualization, or SQL knowledge. Certified Energy Manager (CEM) or equivalent credential. Experience in Demand Response or broader Load Flexibility initiatives; familiarity with DERs and DSM tactics. Apply All interested individuals must apply online and attach a resume and cover letter that includes major responsibilities and accomplishments related to the position. Appointment is subject to references and passing a background check. A Commitment to Equity & Diversity At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table. Tacoma Power Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 180,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town.

Compensation & Benefits Pay Details:

Annual Salary:

$105,643.20 - $148,740.80 Employee Benefits | City of Tacoma Get Assistance For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement. For technical difficulties using the Neogov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes. Communication with the City of Tacoma We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.