The Northwest Regional Planning Commission (NWRPC), located in Spooner, Wisconsin, is seeking a versatile Administrative Support Specialist to provide administrative, program, and communications support across the organization. This full-time position works closely with our housing department while also supporting planning, environmental services, daily office operations, and board-related activities. Responsibilities range from assisting residents and maintaining program records to preparing documents, designing newsletters, and supporting social media outreach. The ideal candidate enjoys helping people, managing details, and working on a variety of projects that support communities throughout northwest Wisconsin. What You'll Do Support housing programs and the residents we serve A substantial portion of this position supports NWRPC's housing department and its work to help eligible residents maintain and improve their homes.

Responsibilities include:

Responding to initial inquiries, explaining application steps and required documentation, and connecting residents with appropriate housing staff. Assisting with application intake, correspondence, follow-up, and collection of supporting materials. Maintaining accurate program records, entering data, and organizing confidential applicant and project files. Helping track application status, outstanding documents, and project-related deadlines. Supporting housing staff with scheduling, program communications, outreach materials, and reporting. Support Planning, Environmental Programs, and Office Operations Assist planning staff with researching, preparing and formatting plans, reports, presentations, surveys, and other project materials. Support community engagement through meeting coordination, distribution of materials, collection of responses, and organization of public input. Assist environmental staff with recycling, household hazardous waste, and other program activities, including public inquiries, scheduling and outreach. Prepare, proofread, and format correspondence, newsletters, and other communications across departments. Assist with social media content, outreach materials, and document layout and graphic design. Welcome visitors, answer and direct calls, and provide helpful, professional assistance to residents, community partners, and other contacts. Provides administrative support and coordination of meetings to several committees. Includes communication of agendas, minutes, and scheduling. Other duties as assigned. What You'll Bring Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines. A friendly, professional approach to working with the public, board members, community partners, and coworkers. Clear written and verbal communication skills. Proficiency in Microsoft 365, including Word, Excel, Outlook, and PowerPoint. Experience preparing and formatting documents and maintaining accurate records. Initiative, adaptability, and a willingness to learn program requirements and office systems. Relevant post-secondary education or experience in administrative support, customer service, program coordination, or a related field are preferred. Compensation That Goes Beyond Salary NWRPC offers an annual salary of $42,000-$48,000, depending on qualifications and experience, along with a comprehensive benefits package that adds substantial value to your total compensation.

Benefits include:

A choice of health insurance plans giving employees flexibility to select coverage that best fits their needs while keeping out-of-pocket costs manageable. A state-administered pension through the Wisconsin Retirement System, with NWRPC matching your required employee pension contribution dollar for dollar. Dental and vision insurance. Short- and long-term disability and life insurance. Paid holidays and vacation. Summer hours include 36-hour work week. Annual cost of living adjustment. Eligible for an annual performance incentive. Please email a letter of interest, resume, and three references to Mariann Jones at mjones@nwrpc.com or 1400 South River Street, Spooner, WI 54801 by November 13th. NWRPC is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$42,000.00 - $48,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

Customer service: 1 year (Preferred) Ability to

Relocate:

Spooner, WI 54801: Relocate before starting work (Required)

Work Location:

In person