Program Supervisor - Childrens Long Term Support Waiver Program - Milwaukee County

Program Supervisor

• Children's Long Term Support Waiver Program
• Milwaukee County Lutheran Social Services of WI & Upper MI
• 3.6 West Allis, WI Job Details Full-time $58,240 a year 20 hours ago Benefits Mileage reimbursement Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 403(b) Loan forgiveness Qualifications Driver's License Bachelor's degree Delegation Full Job Description Program Supervisor
• Children's Long-Term Support (CLTS) Lutheran Social Services of Wisconsin & Upper Michigan (LSS) Full Time
• 40 hours/week | Benefit‑Eligible |

Schedule:

Primarily Monday-Friday, 1st Shift |

Location:

Milwaukee County, WI Children's Long Term Support (CLTS) is a federally funded Medicaid program serving the needs of children who have a developmental, physical, or a severe emotional disability. Our team is responsible for managing a caseload of children who are at risk of out of home placement. LSS is seeking a Program Supervisor to lead our CLTS team, providing leadership to care coordinators while ensuring high‑quality, compliant, family‑centered services. What You'll Do Ensure service quality — Oversee compliance with practice standards, policies, licensing requirements, and funder guidelines; monitor updates and ensure timely implementation. Lead staff development — Identify training needs, provide coaching, conduct performance evaluations, and support staff in meeting contract and service expectations. Provide clinical oversight — Conduct case consultations and record reviews; ensure accurate, timely documentation that supports billing and reporting. Support direct service — Provide coverage as needed and address client concerns related to service delivery. Drive program outcomes — Track required outcomes, assist in defining program goals, and ensure productivity standards are met. Manage daily operations — Develop schedules, delegate work, set priorities, and support staff in day‑to‑day functioning aligned with agency strategies. Recruit and onboard staff — Partner with Human Capital to interview, hire, and onboard direct service employees. Foster team culture — Build trusting relationships, facilitate regular staff meetings, encourage autonomy and critical thinking, and hold staff accountable. Support organizational change — Provide feedback on change initiatives, implement updates, and model adaptability. Oversee financial performance — Review billing reports, troubleshoot issues with Business Services, monitor revenue and expenses, and participate in budget development. Engage the community — Build relationships with stakeholders, represent LSS publicly, and educate the community about available services. Coordinate referrals — Receive, track, and manage referrals efficiently for your service area. Promote safety and compliance — Identify and resolve risks, ensure safe environments, and uphold agency‑wide policies and procedures. Collaborate across LSS — Work with other leaders to support One LSS and contribute to agency‑wide initiatives. Perform additional duties — Carry out other responsibilities as assigned to support program and agency success. What You'll Bring Bachelor's degree in a health or human services field Two years' experience working with similar populations Supervisory and/or CLTS experience preferred Valid driver's license and reliable transportation Benefits & Perks Public Service Loan Forgiveness eligibility Medical, dental, vision, FSA Mileage reimbursement Generous

PTO + 10

paid holidays 403(b) with contributions Annual raises prioritized Employee Assistance Program and recognition programs Travel Position may travel daily between programs. Occasional travel across Wisconsin and Upper Michigan for trainings or meetings, which may include overnights. LSS is an Equal Opportunity Employer (EOE).