Why Huna TotemFor over 10,000 years, the Xunaa Kawu have been stewards of this land. Huna Totem Corporation carries that legacy forward by building successful businesses that create prosperity for our shareholders, preserve our cultural heritage, and shape a future rooted in our values. Everything we do is guided by a single idea: for the benefit of our people, and for the benefit of all people.

We are culture-driven, community-centric, and business-focused. For us, a career here is more than a job. It is a chance to contribute to and uplift the Xunaa Kawu culture and community, and to do meaningful work in one of the most beautiful places on earth.

Taking Care of Our PeopleCaring for our people is at the heart of everything we do, and our benefits reflect that:

Medical coverage with Huna Totem paying 100% of the employee premium and 50% of dependent coverageDental and vision plans, with options to fit your familys needsEmployer-paid life and AD&D insurance, plus long-term disability income protectionA Health Reimbursement Account funded by Huna Totem to help with out-of-pocket costsA 401(k) plan with a company match, dollar for dollar up to 6%A free Calm subscription for you and your family, plus other wellness supportCompetitive salary of $75,000 to $95,000 depending on experienceAbout the RegionThis role is based in our South Central operations, at Portage Glacier Cruises and the Chugach Glacier Gateway Cruise Terminal in Whittier. It is a Native-owned and operated enterprise that welcomes guests from around the world to some of the most striking country in Alaska. The work spans outdoor, marine, terminal, and office settings, the pace follows the cruise season, and the standard for guest experience is high.

Position SummaryThe Operations & Projects Specialist is a dual-function leadership role responsible for keeping day-to-day business operations running smoothly while overseeing the planning, execution, and delivery of strategic projects across the South Central region. This person is the bridge between operational excellence and project-driven growth, working across departments, vendors, and the management team to drive efficiency, accountability, and results.

This is a fit for a highly organized, analytically minded professional with real experience in both operational management and structured project delivery. The right candidate is equally comfortable leading a process-improvement initiative, managing a cross-functional project team, and presenting performance dashboards to executive leadership.

Essential Duties and ResponsibilitiesOperational Support (Portage & Whittier):

Assist with operational planning, staff recruiting, training, readiness, and coordination at Portage Glacier Cruises and Chugach Glacier Gateway Cruise TerminalOversee all guest-facing operations at the Portage and Whittier sites, including ticket sales, check-in, shuttle logistics, vendor coordination, and guest flow to and from South CentralAssist with reservation system setup and coordinate with marketing to promote salesComplete daily revenue reconciliation in Monday board and FareHarbor, including affiliates, HAP prebooking, partner communication, ship settlements, HAP Landex, AWCC numbers, van trips, and management of purchase order requests and suppliesManage food and beverage operations on the vessel, including POS management, inventory, ordering, supply deliveries, product and pricing updates, balancing, and end-of-month reports

Communication, Reporting & Coordination:

Prepare weekly operational and project updates, including staffing, schedules, and progress reportsMaintain proactive communication with shipboard teams, vendors, transportation partners, and internal departmentsAssist with settlement reports, revenue tracking, and reconciliation during project-related operational periodsSupport cross-terminal coordination between

Portage Glacier Cruises and Chugach Glacier Gateway Cruise TerminalSpecial Projects & Event Coordination:

Coordinate the planning and execution of special events such as inaugural sailings, VIP visits, media days, cultural activations, and community engagements in South CentralCoordinate logistics for large-scale operational projects, including new tour launches, terminal improvements, vessel upgrades, and seasonal opening and closing operationsManage cross-departmental coordination for staffing, transportation, guest flow, and safety oversightSupport the development of project budgets, schedules, and post-event evaluations to drive continuous improvement in South CentralServe as the primary liaison for event partners, vendors, and community stakeholders in

South CentralProject Management & Strategic Support:

Develop and maintain project plans, timelines, and tracking tools for tourism and cruise-related initiativesOversee daily business operations across departments to ensure efficiency, compliance, and alignment with organizational goalsDevelop, implement, and continuously improve operational policies, procedures, and standard operating procedures (SOPs)Ensure regulatory compliance and internal policy adherence across all operational functionsManage vendor relationships, contracts, and service level agreements (SLAs), negotiating terms to maximize value and minimize riskCoordinate with Finance to manage departmental budgets, forecasts, and cost-control measuresIdentify risks, delays, and resource needs, and communicate proactively with leadershipLead, mentor, and develop a team of operations staff, conducting performance reviews and supporting professional growthParticipate in multiple simultaneous workstreams as a flexible resource to drive momentum

Strategic & Cross-Functional Collaboration:

Partner with department heads across HR, Finance, IT, Sales, and Marketing to align operational and project activities with business strategySupport the development and execution of the annual operational plan and long-range strategic roadmapDrive change management initiatives, ensuring stakeholder buy-in and smooth adoption of new processes and systemsRepresent Operations in executive meetings, steering committees, and cross-departmental forumsPrepare and present executive-level briefings, dashboards, and performance summaries

Year-Round Responsibilities:

Support business development initiatives and conduct feasibility assessments for new tours and experiences within the tourism group, providing operational insight to shape tour concepts and drive regional growthAssist with offseason planning, budgeting, vendor contracting, and training development in the tourism groupParticipate in long-term planning for sustainable growth and operational excellence within the tourism groupCoordinate with marine operations on vessel readiness, maintenance, and Coast Guard compliance, maintaining documentation for safety drills, inspections, and regulations, and ensuring vessels, facilities, and equipment meet Coast Guard, Forest Service, AKDEC, and HTC standardsSeasonal ScopeActive Season (March to September): Hands-on support for operations, special projects, events, and cross-terminal coordinationOffseason (October to February): Focus on project planning, documentation, recruitment support, vendor contracting, and strategic developmentRequired QualificationsDemonstrated experience in both operational management and structured project delivery, preferably in tourism, hospitality, marine operations, or a related fieldStrong organizational and analytical skills, with the ability to manage multiple priorities and workstreams at onceExperience leading process-improvement initiatives and cross-functional project teamsProficiency with reservation, point-of-sale, and project-tracking tools such as FareHarbor and MondayProficient computer skills, including Microsoft Office Suite, and an aptitude for learning other programsStrong communication and relationship-building skills across departments, vendors, and partnersAbility to prepare and present performance dashboards and executive-level briefingsPreferred QualificationsFamiliarity with Coast Guard, Forest Service, and AKDEC compliance requirementsPhysical Requirements and Work EnvironmentWork is performed across outdoor, marine, terminal, and office environments at the Portage and Whittier sites, in variable weather conditionsAble to stand, walk, bend, and lift up to 50 pounds as part of routine operational activityAble to board vessels, docks, and uneven surfaces safelyAble to work flexible hours, including early mornings, evenings, weekends, and holidays during the active seasonAble to travel between Portage, Whittier, and other South Central locations as neededNative PreferenceHuna Totem Corporation is an Equal Employment Opportunity employer, with Native Preference under

P.L. 93-638.

We prioritize qualified Huna Totem Corporation shareholders, their spouses and descendants, and other Alaska Native applicants. Applicants must have proof of legal authority to work in the United States. This job description is not intended to be all-inclusive and may include additional duties necessary to support the goals of Huna Totem Corporation and its subsidiary entities.