Implementation Coordinator

Implementation Coordinator Fontana, CA Job Details Full-time $26 - $28 an hour 3 days ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Project team coordination Computer operation Customer communication Microsoft Excel Microsoft Outlook Customer service 5 years ERP systems Logistics Project coordination Mid-level Improving operational efficiency High school diploma or GED Continuous improvement Data entry Manufacturing Quickbase Associate's degree Manufacturing company experience Technical Proficiency Supply chain collaboration Progress tracking (project management tasks) Order fulfillment Full Job Description

COMPANY OVERVIEW

For more than 75 years, American Security Products (AMSEC) has helped customers protect their valued possessions. As a leader in prevention and protection, AMSEC offers completely customized solutions ranging from traditional safes to integrated cash management systems. At AMSEC, we foster a culture that values transparency, collaboration, and excellence in execution. We obsess over the needs of our customers and realize our employees are the greatest asset to exceed all expectations. We strive to create a professional work environment that fosters growth and lifelong learning.​ AMSEC is on a journey to be the most admired organization in our field.​

JOB SUMMARY

The Implementation Specialist is responsible for managing the end-to-end execution of customer orders from booking through final installation, ensuring a seamless, accurate, and high-quality customer experience. This role serves as a central point of coordination across Sales, Manufacturing, Logistics, and third-party installation partners to align schedules, track key milestones, and proactively address risks that may impact delivery or installation timelines. The Implementation Specialist monitors order progress, verifies shipment and site readiness, and ensures installations are completed as scheduled, resolving issues such as delays, damages, or shortages with urgency and accountability. This role requires strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of execution. Success in this role is defined by consistent on-time installations, accurate order management, and a customer-focused approach that supports operational efficiency and overall business performance.

PRIMARY RESPONSIBILITIES

• Coordinate installations with customers and third-party installation providers
• Manage order lifecycle from booking through installation completion
• Enter and maintain accurate data in internal systems (e.g., Quick Base, ERP)
• Partner with Manufacturing to ensure on-time shipment of products
• Verify delivery timelines and confirm product arrival prior to installation
• Confirm installation completion and resolve post-installation issues
• Troubleshoot delays, shortages, or damages and drive resolution
• Communicate proactively with Sales, customers, and internal teams
• Provide customer support, including product or system training as needed
• Support continuous improvement efforts within the department

QUALIFICATIONS

• High School Diploma or GED required; AA or technical degree preferred
• 5 years of customer service, operations, logistics, or coordination experience preferred
• Experience in manufacturing or installation coordination is a plus
• Strong organizational, problem-solving, and follow-through skills
• Ability to manage multiple priorities in a fast-paced environment

TECHNICAL SKILLS

• Proficient in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP or database systems (e.g., Quick Base, M2M) preferred
• Ability to learn proprietary systems and tools

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• This role is based onsite in Fontana, CA in a standard office environment with occasional exposure to warehouse or manufacturing areas.

The role requires regular sitting, standing, walking, and use of hands to operate a computer and office equipment. May occasionally lift up to 20 pounds.

COMPENSATION

• The expected pay range for this position is $26.

00 - $28.00 per hour, depending on experience, skills, and qualifications. This position is non-exempt and eligible for overtime in accordance with applicable law.

BENEFITS

• AMSEC offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, and company-paid life and disability insurance.

Additional benefits and programs may apply.

EQUAL OPPORTUNITY & COMPLIANCE STATEMENT

• American Security Products is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
• If you require a reasonable accommodation during the application or hiring process, please contact Human Resources.

Essential Functions/Workplace Conditions The employee will frequently use a computer keyboard, mouse, an d telephone. The employee must lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and viewing a computer screen. Employees are required to sit, stand, walk, and climb stairs for extended periods of time. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment. The noise level in the work environment is usually moderate. The statements in this job description are intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required.

Pay:

$26.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

Project coordination: 3 years (Required) Ability to

Commute:

Fontana, CA 92337 (Required)

Work Location:

In person