Senior Manager - National Account Project Management

Senior Manager - National Account Project Management

ECAM - 4.2

Ontario, CA Job Details Full-time $130,000 a year 22 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Supply chain Data reporting Developing new training programs Project management software Technical skills instruction Cross-functional collaboration Cross-functional team management Technical Proficiency Cross-functional communication Staff development Full Job Description Lead Consistent, High-Quality National Account Execution at Scale. ECAM, a division of GardaWorld, is transforming the security industry through advanced AI-enabled surveillance, live monitoring, and rapid response solutions. ECAM is seeking a Senior Manager, National Account Project Management to lead execution across national deployments. This role owns project delivery, field training execution, and operational consistency for ECAM's most strategic accounts nationwide. This is a high-visibility, hands-on leadership role (Monday-Friday) ideal for an execution-focused leader who thrives in fast-paced, field-driven environments.

Position Summary:

The Senior Manager of National Account Project Management is responsible for leading the Project Manager team that drives execution and field-facing coordination across all National, Strategic, and Ghost Account deployments. In addition to overseeing project execution, this role directly manages a select group of senior technicians who serve as training resources for subcontractors, regional field personnel, and regional field technicians — ensuring installation standards are understood, adopted, and consistently applied across the field. The Senior Manager translates program requirements into actionable project plans, drives field execution accountability, and partners closely with the Manager of National Account Program Management to ensure seamless handoff from customer commitments to field delivery.

KEY RESPONSIBILITIES

Team Leadership & Development Directly lead, coach, and develop the National Account Project Manager team. Directly manage a select group of senior technicians designated as field training resources. Set clear performance expectations, individual goals, and development plans for all direct reports. Build a team culture grounded in accountability, urgency, and operational excellence. Conduct regular one-on-ones, performance reviews, and team meetings to drive alignment. Project Execution & Field Coordination Oversee Project Managers responsible for scheduling, coordinating, and delivering National Account installations. Ensure on-time, on-spec execution across all active National Account deployments. Monitor field execution quality and intervene to resolve bottlenecks, resource gaps, or scheduling conflicts. Partner with regional field leaders to ensure Project Manager coordination is effective and accountable. Field Training & Technician Development Lead a dedicated group of senior technicians responsible for training and upskilling field personnel. Deploy training technicians to support onboarding and skills development for subcontractors, regional field technicians, and regional field personnel. Develop and maintain standardized training curricula, installation guides, and field reference materials in partnership with the training technician group. Ensure training technicians are aligned to active deployment regions and account needs to maximize field readiness. Track training completion, technician competency, and field performance improvements resulting from training activities. Use field observations and execution data to continuously refine training content and delivery methods. Operational Planning & Consistency Translate customer program playbooks into executable project plans for the Project Manager team. Ensure standardized project management and installation processes are followed consistently across all deployments. Identify and resolve execution gaps that create variability in field delivery or customer outcomes. Monitor workload distribution and adjust resources across Project Managers and training technicians to meet deployment demand. Cross-Functional Coordination Partner with the Manager, National Account Program Management to ensure smooth handoff from customer requirements to field execution. Coordinate with Supply Chain to confirm material availability and deployment readiness. Collaborate with regional Operations leaders to align scheduling, field resources, and training priorities. Escalate field execution risks and issues to the Director as needed. Performance Tracking & Reporting Track and report on execution KPIs including install cycle time, on-time delivery, SLA adherence, and technician productivity. Monitor training effectiveness metrics including subcontractor certification rates, rework rates, and field quality scores. Provide the Director with regular status updates, risk flags, and team performance summaries. Use data and field insights to drive accountability and identify continuous improvement opportunities. Ensure all project and training documentation is accurate, current, and consistently maintained. What's in It for You Competitive salary: $130,000 per year, plus 30% bonus eligibility Work site location : Ontario, California Comprehensive benefits: medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. Key Success Metrics On-time and on-spec delivery rates across National Account deployments. Install cycle time performance against targets. SLA adherence across all active National Account projects. Subcontractor and regional technician training completion and competency rates. Reduction in rework, field errors, and installation variability attributable to training. Project Manager and training technician team retention, development, and engagement. Your Qualifications 7+ years of experience in project management, field operations, or service delivery. Proven experience managing a team that includes both project/program managers and field technicians. Strong background in installation, field execution, or deployment operations. Demonstrated ability to design and deliver technical training programs for field or trade personnel. Experience coordinating across Operations, Supply Chain, and regional field leaders. Proficiency with project management tools and reporting platforms.

Leadership Profile:

Execution-focused leader who drives results through clear accountability and follow-through. Skilled at developing both operational talent (Project Managers) and technical talent (field technicians). Calm under pressure with strong problem-solving instincts in fast-moving operational environments. Highly organized with the ability to manage concurrent deployments, projects, and training programs. Strong communicator across field, operations, and customer-facing teams.

Reporting Structure:

Relationship Title Reports To Director, National Account Operations Direct Reports National Account Project Managers (Execution & Field-Facing) Direct Reports Senior Technicians — National Account Training Group Training Audience Subcontractors; Regional Field Personnel; Regional Field Technicians Why this

Role Matters:

The Senior Manager is the operational engine behind National Account field delivery and the standard-bearer for installation quality across the broader field organization. By leading both a Project Manager team and a dedicated group of training technicians, this role ensures that every deployment is executed with precision — and that every subcontractor, regional technician, and field resource has the skills and knowledge to meet National Account standards consistently.

ECAM:

Safeguarding Sites with Innovation ECAM is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7. It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.