BA/PM-AVIATION OPERATIONS

Department Analyst with strong airport operations and business systems experience. This role supports the implementation of an airport business management system and focuses on understanding manual, Excel-driven operational workflows and translating them into structured digital processes . The analyst will work closely with airport staff and leadership to establish effective workflows, controls, and operational visibility across airport functions. This is a hands-on role for someone comfortable starting from scratch , working directly with stakeholders, and supporting operational transformation. Key Responsibilities Work directly with airport stakeholders to understand current operational workflows Lead coordination meetings and working sessions Document user experience, workflow dependencies, and end-to-end operational processes Translate manual and Excel-based airport processes into structured system workflows Consolidate and streamline operational data and reporting Ensure appropriate approvals, controls, and compliance checks Support workflow design across airport real estate, leases, accounting, and compliance Assist with basic project coordination activities and operational planning Required Qualifications Experience as a Project manager, Business Analyst, or Project Analyst Strong ability to document and redesign manual operational workflows Excellent communication and stakeholder coordination skills Experience supporting software or system implementations Strong requirements gathering and documentation skills Ability to work independently in environments with undefined processes Preferred Qualifications Experience in public sector or airport environments
Direct experience supporting airport or aviation operations Understanding of tenant, lease, and revenue operations CRM or operational data management experience Light project coordination or project management experience Experience working in compliance-driven operational settings