Project Manager

Decks & Design Project Manager Company:

Footprint Decks & Design Position Type:

Full-Time | Hybrid (Field & Office)

Compensation:

$60,000 Annually + Performance Bonuses (Based on Margin & Reviews) The "Client Concierge" Mission The Deck & Design Project Manager acts as the ultimate Client Concierge . You own the homeowner relationship from the first handshake through the final payment. Your goal is to provide a seamless, white-glove experience for the client while protecting project margins and insulating the field production team from administrative interruptions. Key Responsibilities I.

Sales & Estimating Lead Response:

Respond to company-provided leads with speed and professionalism.

On-Site Consultations:

Conduct thorough site visits to scope deck work, take precise measurements, and align with homeowner goals.

Profitable Estimating:

Generate accurate proposals using company guidelines to ensure a 40%+ gross margin threshold (unless otherwise approved by management).

The Close:

Deliver compelling sales presentations, overcome objections, and maintain an aggressive follow-up cadence to secure signed contracts. II.

Material Sourcing & Operations Handoff Procurement:

Identify, calculate, and facilitate the ordering of all deck materials.

Inventory Readiness:

Ensure 100% of materials are staged or available before the project start date to prevent field delays.

Strategic Handoff:

Lead the Pre-Construction Meeting on-site with the homeowner and Superintendent to ensure total alignment on scope and expectations before work begins.

Production Sync:

Maintain daily communication with the Superintendent to track milestones and resolve field issues before they reach the client. III.

Client Concierge & Conflict Resolution Primary Liaison:

Serve as the main point of contact for the homeowner, allowing field crews to stay focused on production.

Proactive Engagement:

Provide consistent updates (daily/weekly) regarding crew arrivals and deliveries. Perform in-person site check-ins during the build.

Conflict Resolution:

Act as the lead problem-solver. Handle plan discrepancies or client concerns under pressure, ensuring a "solution-first" approach that protects both the project's reputation and its budget.

Change Order Management:

Professionalize the change-order process; ensure all updates are estimated, signed, and paid for before work begins to protect project profitability. IV.

Administrative Excellence CRM Integrity:

Maintain meticulous records of all client communications, contracts, and estimates in the company CRM.

Financial Oversight:

Manage the billing cycle, including collecting initial deposits, progress payments, and final balances.

The Final Walkthrough:

Lead the final project sign-off and execute our "5-Star Review" protocol within two weeks of project completion. Success Metrics (KPIs) A successful Deck & Design Project Manager will be measured by:

Project Profitability:

Consistently hitting or exceeding the 40% Gross Margin target.

Volume Metrics:

Hitting or exceeding a goal of $150,000 in signed contracts per month.

Client Satisfaction:

Securing written reviews within 14 days of completion.

Schedule Accuracy:

Minimizing "down days" caused by material delays or procurement errors. Qualifications & Requirements The "Closer"

Mindset:

Proven track record in residential sales or deck project management.

Technical Accuracy:

Ability to calculate material takeoffs and labor costs with high precision.

Communication:

Exceptional verbal and written skills; ability to navigate difficult conversations and de-escalate client concerns.

Tech Savvy:

Proficient in CRM systems and Microsoft 365 (Excel & Outlook).

Logistics:

Reliable transportation and a professional appearance for in-home consultations.

Pay:

From $60,000.00 per year

Benefits:

401(k) Company truck Opportunities for advancement

Experience:

Project Management :

3 years (Required)

License/Certification:

Drivers License (Required) Ability to

Commute:

Colorado Springs, CO 80909 (Required)

Work Location:

In person