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Job Description
What is it like to work for Elevated Properties? Elevated Properties is a locally-owned, premier property management company in Steamboat Springs, CO. We are relationship-focused, demonstrating professionalism, integrity, respect, and innovation as we drive toward our goals. Our objective is to be recognized as the management company maintaining the finest properties in Steamboat Springs, by offering exclusive, custom services to owners and exceptional, quality experiences to our guests.
Our work environment includes:
Modern office setting Growth opportunities Regular social events Company perks We are looking for a Director of Operations & Projects The Director of Operations & Projects is responsible for overseeing day-to-day operations for Elevated Properties' Housekeeping and Maintenance operations, as well as the planning, execution, and quality assurance of all Maintenance & Housekeeping projects. This role partners closely with other company leaders to execute and improve operations, maintaining the highest standards of quality, efficiency, and service in all aspects, and is ultimately responsible for staff hiring, training, and disciplinary action in Housekeeping and Maintenance. The position carries significant financial accountability, including budgeting, cost control, and ROI analysis for departmental operations, facility maintenance, and HOA projects.
Responsibilities:
Leadership and Day-to-Day Management Lead and mentor managers, supervisors, and employees in Maintenance and Housekeeping to foster a standard of quality, efficiency, and productivity. Hire, train, coach, and provide disciplinary action as needed. Develop, implement, and maintain quality control systems and standards which align with company strategy. Oversee maintenance of HOA and company property and assets. Maintain all aspects of building and community interiors and exteriors, including elevators, landscaping/grounds, pools & hot tubs, parking lots & garages, etc. Coordinate the care of all residence interiors, including cleanliness, ensuring that all aspects of the residence are in excellent working order to meet guest and owner expectations. Develop working knowledge of and oversee maintenance of all building-wide systems & structures, residence-specific systems, landscaping/grounds, and individual owner preferences. Hire and train staff to understand systems and cleaning and maintenance processes. In the event of an emergency, lead and direct procedures related to maintaining the safety of owners, guests, employees and building infrastructure. Emergency On Call availability is required. Support department managers to schedule and utilize staff resources to prioritize and best meet the needs of all communities and residences under Elevated Properties' management, ensuring residences are ready for arrivals and preventative maintenance is completed on schedule. Project Management Lead and manage Maintenance and Housekeeping projects for the HOAs and individual residences from inception to completion, ensuring alignment with HOA rules & regulations, owner expectations, and company standards. Develop project plans, define scope, set timelines, and allocate resources effectively. Regularly communicate project status to management, homeowners, and other stakeholders ensuring transparency and effective decision-making. Monitor and evaluate the progress of projects, adjusting plans as necessary to ensure timely delivery and successful outcomes. Identify and resolve potential risks and issues that may impact project performance. Coordinate and collaborate with outside vendors to gather bids, monitor work, and pay invoices promptly. Evaluate contracted work versus in-house work to achieve greatest quality and efficiency. Serve as liaison with owners and guests for quality-related issues, special requests, and unit upgrade programs. Lead by example in the development of positive working relationships with owners, staff, peers, and vendors. Financial Responsibility Oversee project budgets and ensure adherence to financial constraints to deliver projects within the established budget. Maximize revenue opportunities within special projects and day-to-day operations by identifying cost-effective solutions, optimizing resource allocation, and accurately tracking and billing time and materials. Ensure all special projects and regular daily/weekly/monthly/yearly Housekeeping and Maintenance tasks contribute to the organization's revenue goals through careful financial oversight and strategic planning. Quality Control Analyze survey data, reviews, and other sources of feedback to identify trends, discrepancies, and opportunities for improvement. Utilize feedback information to evolve training and processes with managers and staff. Work with other departments to implement corrective actions for identified issues. Collaborate with executive leadership to develop strategic plans for special projects and quality control improvements. Drive continuous improvement initiatives to enhance quality of Housekeeping and Maintenance services, process efficiency, and owner & guest satisfaction. Ensure that equipment and tools are maintained in good working order, including all company vehicles and shuttles. Oversee workspace areas including the maintenance shop & office, laundry & housekeeping office, mechanical spaces, and storage areas to ensure spaces are organized, clean, and well-maintained. Perform other duties as assigned. Job Requirements Proficiency in Microsoft Office and computer aptitude required. Maintain a working knowledge of company computer and software systems. Excellent interpersonal and communication skills for interaction with staff, owners, guests, vendors, and others. Fluency in speaking and writing English required; Spanish fluency preferred. Strong organizational and problem-solving skills required. Ability to lead and supervise staff. Ability to maintain a professional demeanor at all times. Ability to multi-task and work positively in stressful situations. Weekends, Holidays, and on-call shifts as necessary. Requires on-call presence 24/7 as needed.
Qualifications:
Education:
Bachelor's degree preferred in related or applicable area.
Work Experience:
Three to five years of maintenance or program supervision or related experience is required. Minimum three years of managerial experience required. Working knowledge of HVAC, mechanical, electrical, plumbing, and construction is preferred.
Majority of work occurs inside in a temperature-controlled environment but also includes work outdoors in all seasons. May have exposure to chemicals and fluctuating temperatures.
Essential Physical Requirements:
Must have strength and stamina for prolonged walking and standing. Must be able to climb and work off ladders. Ability to lift and carry 25 lbs.
Background:
Must be able to pass background check and meet company vehicle insurance requirements. We offer a competitive compensation package including benefits such as health insurance, retirement plan, and professional development opportunities. The Director of Operations & Projects will play an integral role in Elevated Properties' mission to curate an environment that allows individual owners to find community with their association neighbors and provides nightly rental guests with exceptional personal service and amenities. To apply for this position, please submit your resume along with a cover letter outlining your relevant experience and qualifications.
Job Type:
Full-time Pay:
$85,000.00 - $95,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance
