Summary We are a family-owned Window, Door, and Shutter Installer in Southwest Florida. We perform work in Collier and Lee Counties and are seeking an experienced and detail-oriented scheduler / office manager as we grow our business. This role is responsible for managing installation and service schedules, coordinating appointments with customers, maintaining communication between customers and field teams, and ensuring our schedule remains as full and efficient as possible. The ideal candidate is proactive, detail-oriented, comfortable with technology, and skilled at handling both routine customer interactions and challenging customer situations with professionalism. Key Responsibilities Schedule and coordinate installation, service, and repair appointments Communicate with customers regarding appointment confirmations, schedule changes, and project updates Handle customer inquiries, concerns, and complaints in a professional and solution-oriented manner Work closely with installation crews, service technicians, and management to optimize daily schedules Proactively identify open time slots and work to fill schedule gaps through customer outreach and schedule adjustments Maintain accurate customer records and job information within company software systems Monitor and manage scheduling calendars to maximize efficiency and productivity Coordinate with vendors, suppliers, and internal teams as needed Follow up with customers to ensure satisfaction and address any outstanding concerns Assist with administrative tasks, reporting, and general office support as needed Qualifications Previous experience in customer service, scheduling, dispatching, office administration, or a related role Exceptional organizational and time-management skills Strong ability to multitask and prioritize in a fast-paced environment Excellent verbal and written communication skills Proven ability to handle difficult customer situations calmly and professionally Strong computer skills, including experience with scheduling software, CRM systems, Microsoft Office, Google Workspace, and mobile applications High attention to detail and accuracy Self-motivated and proactive with strong problem-solving abilities Experience in the construction, home improvement, window and door, or service industry is preferred but not mandatory What We Offer Competitive pay based on experience Paid time off (PTO) 401(k) Matching Ongoing training and professional development Stable, year-round work with a growing, family-owned company Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people, stays calm under pressure, thrives in a fast-paced environment, embraces technology, and takes ownership of keeping the schedule full and running smoothly. They are proactive, resourceful, and willing to go the extra mile to ensure both customers and team members have a positive experience.

Pay:

$22.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Work Location:

In person