Director, Internal Communications & Change Management

SUMMARY:

The Director of Internal Communications & Change Management supports the enterprise-wide strategy enablement agenda, ensuring that transformation initiatives are clearly understood, effectively adopted, and sustainably embedded across the organization. This role partners closely with the Executive Leadership Team, functional leadership, and business unit leaders to design and deliver a comprehensive change and communication framework that aligns employees to the company's strategic imperatives and drives engagement through every phase of execution. The Director serves as a bridge between strategy and people, translating strategic priorities into clear narratives, engagement plans, and change roadmaps that accelerate adoption and deliver measurable business impact.

JOB DUTIES

Collaborates with Sales Excellence and Strategy to create and lead the enterprise change management strategy to support rollout and adoption of strategic imperatives, transformation initiatives, and major organizational changes. Develops standardized change methodologies, tools, and templates that can be applied across functions, regions, and business units. Partners with initiative owners and transformation leads to embed change management plans into every major project charter and implementation plan. Conducts readiness and impact assessments; identifies key risks and resistance points; and develops mitigation and reinforcement strategies. Establishes metrics and feedback loops to measure adoption, engagement, and sustainment of initiatives. Crafts clear, inspiring messaging that translates complex strategies into accessible, actionable stories for leaders and employees. Partners with GPC Corporate Communications, HR, Strategy, and senior leaders to drive cascading communication plans that connect business priorities to team-level execution. Helps manage town halls, strategy roadshows, leader toolkits, and storytelling moments that reinforce transformation milestones. Acts as a communication advisor to the CEO, CPO, and CFO/Head of Strategy for key enterprise messages. Serves as an enterprise advisor to senior executives on organizational readiness and employee sentiment. Collaborates with People Team, Strategy, and Transformation leaders to ensure change management is integrated into operating rhythms, talent planning, and leadership development. Partners with analytics teams to measure the effectiveness of communication and engagement efforts through surveys, pulse checks, and adoption metrics. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a Bachelor's degree in Business, Communications, Organizational Development, or related field and ten (10) or more years of experience in change management, strategic communication, or organizational development. Experience in large-scale transformation within multi-unit, retail, distribution, or field-based organizations preferred.

KNOWLEDGE, SKILLS, ABILITIES

Proven success leading enterprise-wide change and communication programs supporting transformation or strategy deployment. Familiarity with digital adoption, employee engagement analytics, and culture transformation programs. Understanding of change management frameworks (e.g., Prosci/ADKAR, Kotter) and the ability to tailor them to complex, matrixed organizations. Exceptional executive communication, storytelling, and influencing skills. Strong project management and organizational skills with a proven ability to juggle multiple priorities.

Embodies the following values:

serve, perform, influence, respect, innovate, team. Effectively communicates by motivating and inspiring others through clear and proactive communication. Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions. Makes balanced decisions and thinks strategically by being a forward thinker.

PHYSICAL DEMANDS

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY

2-5 Direct Reports

BUDGET RESPONSIBILITY

Yes

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.