DMR TECHNOLOGIES INC

Lafayette, LA Job Details Full-time $19 - $22 an hour 4 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance Opportunities for advancement Retirement plan Qualifications Project team coordination Customer records maintenance Managing customer accounts Google Workspace Client onboarding Email customer support Phone communication Operations coordination Service scheduling Technical user customer support Administrative experience Meeting scheduling Managing clients in a customer support role Salesforce Cloud Sales quoting Hospitality industry experience Video communication Post-sales relationship building Customer issue escalation Collaboration with manufacturing teams Warranty issues management CRM system proficiency Productivity software Associate's degree Project stakeholder communication Entry level Progress tracking (project management tasks) Client interaction via phone calls Office record organization Customer data entry Full Job Description Customer Success Coordinator (Project Coordination & Customer Operations)

Location:

Lafayette, LA (Preferred)

Compensation:

Starting at $20/hour +

Career Growth Opportunities Schedule:

Full-Time Help Build the Future of American Drone Manufacturing DMR Technologies is one of America's fastest-growing drone manufacturers, designing and building advanced unmanned aircraft for agriculture, public safety, critical infrastructure, and industry. We're looking for someone who enjoys solving problems, staying organized, and helping customers succeed. If you're the type of person who naturally keeps projects moving, communicates well with people, and likes being the one who \\\"makes things happen,\\\" this may be the perfect opportunity. This is an excellent role for a recent graduate or someone early in their career looking to grow into project management, account management, operations, or sales leadership. What You'll Do Every day is different, but you'll become the central point of coordination between our customers and internal teams.

Responsibilities include:

Coordinate customer onboarding after the sale Schedule training, deliveries, and customer meetings Keep customers informed throughout their project Answer Tier 1 customer questions and route technical issues to the appropriate team Coordinate with Engineering, Manufacturing, Sales, Operations, and Service Track customer projects to ensure deadlines are met Maintain accurate CRM records and customer communications Assist with warranty claims, service requests, and parts coordination Help prepare quotes, documentation, and customer materials Support dealer partners and internal teams as needed What We're Looking For We're much more interested in attitude and potential than years of experience.

Ideal candidates are:

Organized and detail-oriented Excellent written and verbal communicators Comfortable talking with customers over phone, email, and video Able to manage multiple priorities without losing track of details Positive, professional, and eager to learn Naturally curious and willing to solve problems Comfortable learning new software and technology Preferred Qualifications Associate's or Bachelor's degree preferred Customer service, hospitality, retail leadership, project coordination, operations, or administrative experience is a plus Experience with CRM software (HubSpot, Salesforce, etc.) is helpful but not required Microsoft Office or Google Workspace proficiency Why DMR? At DMR, you'll work alongside engineers, pilots, manufacturers, and innovators building products that make a real impact across American agriculture, public safety, and industry. This is not a role where you'll be answering the same phone calls every day. You'll gain exposure to nearly every part of the business while helping customers succeed and developing valuable project coordination and business operations experience. Many of our team members grow into larger leadership opportunities as the company continues to expand. Benefits Competitive hourly pay Paid Time Off Paid Holidays Health, Dental & Vision Insurance Retirement Plan Professional development and advancement opportunities Work with cutting-edge drone technology Fast-growing, team-oriented culture Built on the Bayou. 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