Job Description
Project Operations Specialist Discover Veranova At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference. Every role at Veranova plays a part in delivering an exceptional customer experience through ownership and integrity. Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients.
Core Responsibilities:
The Project Operations Specialist supports the successful execution of customer programs by managing the administrative and financial processes that enable project delivery. This role serves as a key liaison between customers, Project Management, Finance, and Operations to ensure accurate customer setup, order processing and billing. The position is responsible for translating signed proposals into system transactions, including customer onboarding, complex multi-line sales order creation, and milestone-based invoicing. It ensures that all billing activities—such as deposits, stage completions, and final invoicing—are executed accurately and in alignment with contractual terms. The hired candidate will bring a strong customer focus, balanced with the ability to execute transactional work with accuracy and efficiency. Position is 100% on site at our Devens, MA facility. Role Overview:
Communicate with customers to collect onboarding documentation to ensure timely and accurate setup of new customer accounts. Set up new customers in D365 and other applicable systems to enable accurate order processing, billing and reporting; Generate inventory reports from D365 for customer-owned materials to provide visibility. Create complex, multi-line sales orders for all signed proposals to accurately translate customer agreements into executable transactions. Generate and issue deposit invoices at program initiation and throughout the lifecycle to support cash flow and align billing with contractual terms; Contacts customers for overdue invoice payments. Invoice completed project stages upon notification from Project Managers to ensure timely billing. Coordinate cross functionally to collect shipping documentation and prepare packet to provide to the customer. Collaborate with Project Managers, Finance, and Operations teams to ensure alignment across order execution, billing, and delivery efficiency. Maintain accurate records and documentation to support audit readiness. Qualifications:
Bachelor's degree in Business, Supply Chain, Operations or related field preferred. Experience in customer service, order management, project coordination, or a similar operational role. Familiarity with ERP systems (e.g. D365 or similar). Experience with invoicing, billing schedules, and sales order management, preferably in a project based or manufacturing environment. Collaborative team player who works effectively across Project Management, Finance and Operations. Customer focused mindset with a commitment to responsiveness and service quality. Strong attention to detail, effective cross-functional collaboration, and the ability to manage multiple priorities in a fast-paced, project-driven environment. Salary Range :
$28.00-$32.00 hourly base salary. The salary range for this role is $28.00-$32.00/hour . This range represents a good‑faith estimate of the compensation we expect to offer for this position at the time of posting. Actual compensation will be based on factors such as relevant experience, skills, qualifications, and internal equity. In exceptional cases, compensation may exceed the stated range. All full-time employees are eligible to participate in our annual incentive bonus program. Bonus targets vary by career level and are based on individual and company performance. Our Commitment:
Health & Wellness:
Comprehensive health & wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies. Financial Wellness:
Veranova is committed to fair and transparent compensation practices. This includes a competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match. Salary ranges reflect the scope and expectations of the role, and are based on market data, internal equity, and role-specific factors. Final compensation may vary depending on experience, skills, education, and business needs. Professional Development:
Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs. Inclusive Culture:
At Veranova, an inclusive culture is integral to our values. We welcome people with diverse experiences and perspectives who share our mission to improve and save lives. Even if you don't meet every qualification, we encourage you to apply. Veterans, first responders, and those transitioning from military to civilian life bring valuable skills that strengthen our team . How to Apply:
At Veranova, we are on a mission to meet people that believe in our values and can contribute to the team in a variety of ways. Please visit www.veranova.com to view all open roles and join our Talent Community to stay connected and learn about opportunities as they arise. We value a range of experiences and perspectives. If you want to be part of improving and saving the lives of patients, we encourage you to apply regardless of whether you meet every qualification listed. Additional Information:
Applicants for this role must be authorized to work in the United States without further employer sponsorship. Agency and Search Firm Representatives:
Veranova does not accept unsolicited resumes from agencies and/or search firms for this job posting. All your information will be kept confidential according to EEO guidelines. Veranova is an Equal Opportunity Employer. It is the policy of Veranova to provide equal employment access and opportunity to all persons regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity and/or expression, physical or mental disability, genetic information, citizenship, marital status, veteran status, or any other characteristic protected by federal, state, or local law. All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice. #LI-Onsite
