Development and Support Project Manager

Development and Support Project Manager at The Picas Group Development and Support Project Manager at The Picas Group in Grand Rapids, Michigan Posted in about 22 hours ago.

Type:

full-time

Job Description:

The Development & Support Project Manager is responsible for driving the successful coordination of software enhancements, development sprints, and support operations. This role ensures timely delivery, high-quality outcomes, and clear communication across internal teams and customers. You'll work closely with Consultants, Developers, and Support teams to manage priorities, maintain backlogs, and keep projects moving efficiently in a fast-paced, collaborative environment. Key Responsibilities Development & Enhancements Partner with Consultants to prioritize and assign enhancement requests Plan and track enhancements to ensure alignment with sprint goals Evaluate unplanned requests and determine appropriate sprint placement Lead Agile ceremonies including daily standups, sprint planning, and sprint reviews Maintain and groom development backlogs to prevent bottlenecks Proactively resolve blockers by reallocating resources or escalating issues Keep sprint dashboards and workflows up to date Customer-Requested Enhancements Manage incoming enhancement requests, ensuring accurate logging and documentation Gather missing details and clarify requirements with stakeholders Participate in backlog reviews to determine sprint inclusion Communicate timelines, delays, and updates to customers Coordinate with Developers and Consultants on implementation needs Ensure proper documentation is completed for all enhancements Manage the quoting process, including assignment, approvals, and customer delivery Conversion Project Management Develop and maintain Blueprint documentation for project modules Translate Blueprint items into trackable development incidents Estimate work during sprint planning sessions and allocate resources accordingly Track conversion hours and ensure alignment with project timelines Support beta testing and rollout planning in collaboration with leadership Provide consistent project updates and maintain key discussion points Support Operations Monitor and assign incoming support incidents to maintain efficient turnaround times Ensure timely resolution of tickets, targeting a 24-48 hour response window Escalate backlog risks and prioritize high-impact issues Balance workloads across team members for optimal efficiency Conduct daily reviews to identify aging or stalled incidents Collaborate with Support leadership to address challenges and improve processes Qualifications 2-3 years of experience in a project management or similar role, preferably in a software or consulting environment Familiarity with Agile/Scrum methodologies and the software development lifecycle (SDLC) Experience coordinating cross-functional teams and managing competing priorities Exposure to enterprise application development projects is a plus PMI-ACP, CSM, or similar certification preferred Skills & Competencies Strong organizational and planning skills with attention to detail Excellent communication skills across technical and non-technical audiences Ability to build trust and maintain strong customer relationships Proven problem-solving skills with a proactive mindset Experience with project management and ticketing tools Collaborative approach with the ability to lead and influence teams Education Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience)