Buyback Project Manager Auburn Hills, MI

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Auburn Hills, Michigan, United StatesApply X Facebook LinkedIn Email Copy Job Description Position Overview:

The Buyback Project Manager is a critical position within the quality organization. This role is responsible for coordinating all buyback initiatives through effectively collaborating with the various stakeholders (e.g. Quality, Legal, Supply Chain, Customer Care, TSO, etc.) as well as 3rd Party Vendors to identify process execution opportunities, escalation needs, reporting capabilities and overall service level improvement to make sure vehicles are fixed in a timely manner and reduce risk of customer dissatisfaction and vehicle buybacks.

The primary role of the Buyback Project Manager is to reduce vehicle buybacks in the US market by working collaboratively to understand root causes, improve customer satisfaction, and mitigateThis is a fast-paced environment providing rapid delivery for our business partners. You will be working in a highly collaborative environment that values speed and quality, with a strong desire to drive change and value.

Key Responsibilities:

Overall Project Manager to coordinate all actions, efforts, and initiatives to reduce buybacks. Daily meetings with the different stakeholders to follow up on progress and impact of their respective processesCollaboration and team building across multiple departments to achieve objective of reducing buybacks, managing conflicts and varying prioritiesIdentify process failures or opportunities to reduce response time and direction to diagnose or identify a failure and provide an answer or solution. Map out current processes to fix a vehicle, identify concerns and meet with owners to addressReview existing data available and reports to identify needs, improvements and efficienciesCandidate will be responsible for collecting data, trends, etc. that will be shared into governance committees and other organizational groups within MoparThis role will have the vision to drive change to the organizationThe ideal candidate will excel in taking complex situations and programs and simplifying them for use across all levels of experience and knowledgeThe role will require strong organizational and project management skills to facilitate project reporting and support inquiries. This individual will be accountable for sharing program metrics and collaborating with other departments to escalate issues quickly and effectivelyAs a part of this role, the expectations will be to have the ability to present data findings and opportunities within any setting including presentations to executive level leadership Location(s) 1000 Chrysler Drive, Auburn Hills, Michigan 48326,

United States Requirements Basic Qualifications:

Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or similar discipline10+ years of experience in Part Sales, Marketing, Operations, Supply Chain, or FinanceProven problem solving and analytics skillsCapability to review, understand and analyze data from a business analytics standpointSelf-starter with ability to multi-task and take ownership of programsAbility to work in a quickly evolving fast-paced environmentExcellent team building and facilitation skillsExcellent verbal and written communication skillsExperienced presenter and public speakerAdvanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience

Preferred Qualifications:

Advanced degree (Master's) in Business or MarketingExperience in project/program managementAutomotive/Dealership retail or aftermarket experienceRobust understanding of Dealership Operations Employment Type Full-time Stellantis At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Additional Job Posting Information Our Benefits•Designed with You in MindComprehensive Health & Well-being CoverageFrom your very first day, you'll have access to medical, dental, vision, and prescription drug coverage•ensuring you and your family stay healthy and protected.

Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings PlansWe help you plan for the future with:

An employer match on contributions to your 401k, Roth, and Catch-Up plansAn employer contribution, even if you don't contributeIncome Protection & Insurance OptionsBenefit from included and optional disability, life, and other insurance programs•because your peace of mind matters.

Company Vehicle Lease ProgramEligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building BenefitWe proudly support all paths to parenthood•including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving BackWe believe in investing in your future and your passions:

Tuition reimbursementStudent loan refinancing programs18 paid volunteer hours each year to make a difference in your communityAnd so much more!

When you join us, you're not just building a career•you're... For full info follow application link. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.