Job Title:

Project Manager External Location(s): Cary, NC Summary\nWe are seeking an Account Manager - Technical Education to support a healthcare-focused technical education compliance initiative. This role serves as the primary point of contact for technical education project activities, partnering with internal stakeholders and customers to coordinate training programs, improve compliance, and ensure successful project execution. This position is ideal for candidates with strong account management, project coordination, stakeholder management, or healthcare operations experience who enjoy working in a highly collaborative, customer-focused environment. Key Responsibilities Project & Account Management Serve as the primary Technical Education contact for assigned project accounts.\nManage customer accounts throughout the engagement lifecycle.\nBuild and maintain strong relationships with internal teams and customer stakeholders.\nCollaborate with Regional Service Managers (RSMs) to develop account-specific strategies.\nSupport hospitals in achieving and maintaining technical training compliance. Training Coordination Assess customer training needs and identify appropriate technical education programs.\nCoordinate instructor-led, virtual, and web-based training registrations.\nMonitor enrollment progress and resolve scheduling or registration issues.\nEnsure alignment between customer needs, training availability, and project objectives. Communication & Customer Support Execute customer communication plans in partnership with Regional Service Managers.\nConduct outreach regarding training opportunities and compliance requirements.\nKeep customers informed of training schedules, prerequisites, and registration processes.\nDocument customer interactions and project updates. Project Coordination Participate in project planning and review meetings.\nTrack project milestones and compliance progress.\nCoordinate activities across multiple internal teams and customer stakeholders.\nLearn business processes and systems quickly while helping drive project success. Required Qualifications Bachelor's degree or equivalent experience (5+ years in a related field).\nExperience in Account Management, Customer Success, Customer Relationship Management, or Stakeholder Management.\nStrong Project Coordination or Project Management experience.\nExcellent verbal, written, and presentation communication skills.\nAbility to manage multiple priorities and customer accounts simultaneously.\nStrong organizational skills with exceptional attention to detail.\nCustomer-focused mindset with strong ownership and accountability.\nAbility to build relationships across multiple organizational levels.\nWillingness to quickly learn new systems and business processes. Preferred Qualifications Experience within healthcare, medical technology, training coordination, or healthcare operations.\nKnowledge of diagnostic imaging or therapy environments.\nSAP experience.\nExperience with compliance tracking.\nVendor management experience.\nProcess improvement experience. Top Skills Account Management.\nStakeholder Management.\nProject Coordination.\nProject Management.\nCustomer Relationship Management.\nTraining Coordination.\nCompliance Tracking.\nCross-functional Collaboration.\nVendor Management.\nProcess Improvement.\nSAP (preferred).

Interview Process First Round:

Virtual interview.\n

Second Round:

Panel interview (virtual or hybrid).

Location:

Preference for candidates located in the Cary/Durham/Raleigh (Triangle), NC area.\n
Hybrid/Onsite based on business needs.

Duration:

Initial 6-month contract.\n
Strong possibility of extension.\n
Project expected to continue for approximately 12-18 months.

Travel:

Up to 25% travel (actual travel expected to be significantly less).\n
Domestic U.S. travel only.\n
Travel expenses reimbursed.

Ampcus is an Equal Opportunity Employer. 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