Service Designer

Description We are actively seeking experienced Service Designers to join our talent network for upcoming contract opportunities. These roles support a variety of clients and focus on designing end-to-end service experiences that connect digital and physical touchpoints, improve customer journeys, and enhance operational efficiency. What You'll Do + Design and map end-to-end service experiences across customer journeys, systems, and channels + Conduct service blueprinting to align front-stage customer experiences with back-stage operations + Identify pain points and opportunities across digital and physical touchpoints + Collaborate with UX/UI designers, product teams, researchers, and business stakeholders + Facilitate workshops to align cross-functional teams on service improvements and future-state design + Translate user research and business insights into actionable service design solutions + Improve customer experience consistency across multiple platforms and channels + Support implementation of service improvements with product, operations, and technology teams Requirements + 3+ years of experience in service design, UX design, or experience design roles + Strong portfolio demonstrating service blueprints, journey maps, and systems thinking + Experience working across complex organizations or multi-touchpoint environments + Strong facilitation skills for workshops and stakeholder alignment sessions + Ability to connect user needs with business and operational requirements + Familiarity with human-centered design methodologies Innovation starts with people.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .