Project Manager

Project Manager (part of Tata group) 3.9 3.9 out of 5 stars EUC Project Manger Provide Level 2/3 support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents within SLA. Ensure compliance with IT policies and security standard Supervise and mentor desktop support technicians. Allocate tasks and monitor workload distribution. Conduct performance reviews and provide training where necessary Act as a liaison between end-users and IT management. Communicate updates on major incidents and planned maintenance Maintain accurate documentation of incidents, resolutions, and processes. Develop and enforce standard operating procedures (SOPs). Drive continuous improvement initiatives for support processes. Oversee hardware/software inventory and lifecycle management. Coordinate procurement and deployment of IT assets. Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics. Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow). Excellent problem-solving, communication, and leadership skills. Salary Range•$90,000•105,000 a year #LI-SP3 #LI-VX1 Location Oak Ridge, NC Job Function

TECHNOLOGY

Role Project Manager Job Id 395758 Desired Skills EUC Salary Range $90,000•105,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE