Company Overview Alps Craftsman is a family-owned and operated business that has been serving residential and commercial clients across New Jersey, New York, and Pennsylvania since 1991. Specializing in the design, fabrication, and installation of high-quality countertops, cabinetry, and fixtures, the company is known for its meticulous craftsmanship, personalized customer service, and commitment to excellence. Job Summary We are seeking a dynamic and versatile Project Coordinator to join our team. The Project Coordinator is the customer‑facing representative responsible for managing day‑to‑day project activities at Alps Craftsman. This role ensures every customer receives clear communication, accurate information, and a smooth experience from initial order details through installation. The Project Coordinator works closely with sales, fabrication, installation teams, and suppliers to keep projects on schedule and resolve issues quickly and professionally. Responsibilities Customer Communication & Support Serve as the primary point of contact for customers throughout their project. Communicate timelines, schedules, appointment confirmations, and next steps with clarity and professionalism. Answer customer questions regarding products, processes, timelines, and project requirements. Provide proactive updates to customers regarding changes, delays, or important milestones. Order Management & Documentation Gather all customer order details, measurements, selections, and project requirements. Create accurate sales orders, work orders, and project files within company systems. Ensure all documentation is complete, organized, and aligned with Alps Craftsman standards. Coordinate with the sales team to verify product selections, pricing, and design details. Scheduling & Coordination Schedule templating, delivery, installation, and service appointments. Communicate schedules to customers and internal teams, ensuring alignment and readiness. Track project progress and follow up with departments to maintain on‑time delivery. Identify scheduling conflicts and adjust plans to keep projects moving efficiently. Problem Solving & Issue Resolution Address customer concerns with professionalism, empathy, and urgency. Troubleshoot project issues such as missing information, product delays, or installation challenges. Coordinate solutions with fabrication, installation, and management teams. Document issues and resolutions to support continuous improvement. Internal Collaboration Work closely with sales, fabrication, and installation teams to ensure seamless project flow. Communicate project changes, special requirements, and customer expectations to internal stakeholders. Participate in team meetings to review project statuses and upcoming workload. Qualifications Strong communication skills with a customer‑first mindset. Detail-oriented with strong organizational and problem-solving abilities. Ability to manage multiple active projects with accuracy and calmness. Experience in construction, home improvement, or project coordination. Familiarity with cabinets, countertops, or renovation workflows. Prior customer service experience in a fast‑paced environment. Proficiency with basic computer systems and project management tools. Professional, friendly, and confident demeanor. High school diploma or GED Certificate Benefits Full-time W2 employee Competitive base salary (based on experience) Bonus opportunity Paid time off and holidays Health insurance options (medical, dental, and vision) Collaborative team dynamic Opportunities for advancement in an established, yet growing company Schedule Monday to Friday 40 hours per week In-Office 5 days/week Summer Fridays all year round Alps Craftsman is an equal opportunity employer.

Job Type:

Full-time Pay:

$40,000.00 - $55,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person