Project Manager -Incident Management
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OKAYA INFOCOM
Hainesport, NJ (In Person)
Full-Time
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Job Description
Project Manager
- Incident Management at
OKAYA INFOCOM
Project Manager- Incident Management at
OKAYA INFOCOM
in Hainesport, New Jersey Posted in about 21 hours ago.Type:
full-timeJob Description:
Project Manager- Incident Management
- Mount Laurel, NJ or West Chester PA (5 days on-site)
- Full Time Job Description Incident Manager Must Have Technical/Functional Skills Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication Roles & Responsibilities Incident Manager
- Resources to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.
- Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large scale change events.
- Creating scripts in ELK, Grafana, AppDynamics, COP
- Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues
- Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents
- Eliminating manual tool navigation for IM and Alert teams
- Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts
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