About The Precisionists, Inc The Precisionists, Inc. (TPI) is a national IT and Business Administration Services Company focused on enabling 10,000 careers for neurodivergent individuals over the next decade, by providing industry best practices for delivering administrative and technology services. Service Delivery Coordinator The Service Delivery Coordinator may report to the Service Delivery Leader or Service Delivery Manager. They provide overall day-to-day customer service and support to ensure the effective execution of customer objectives. They must also work closely with clients and internal teams to best meet client needs, and develop strategies to address client issues. Responsibilities Understands client expectations for daily and monthly performance Coordinates, oversees and delegates day to day work and assignments for team members to ensure there is a consistent level of work across the team Supports, aids, and monitors individual team members to assist in issue resolution, questions, work clarification and productivity Completes administrative tasks of the project including collecting performance data, create and maintain metric graphs and charts, documentation as required Assures that resources are available for the project team including client security access, permissions, hardware and software, and equipment Audits project processes, identifies, and addresses problems and risks that may be encountered, including performance issues or concerns of team members, and address with their manager Enables and facilitates communication between the client, project stakeholders and facilitates meetings Attend Monthly Client Meetings and discuss work performance, as needed Adhere to all TPI and Client HR policies and procedures, including accurate and timely time entry and Codes of Conduct Requirements TPI Advocate and positive can-do attitude Able to perform multiple tasks for different teams/clients Demonstrated work experience of 1 to 2 years of managing work in a business environment 2 to 4 years in customer facing leadership Moderate level computer skills (MS Office- Word, Excel, PowerPoint, TEAMs) Developing organizational skills Developing time management skills Accomplished communication skills with a positive customer focused problem-solving attitude TPI is an Equal Opportunity Employer. Employment opportunities at TPI are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law

Job Type:

Full-time Pay:

Up to $45,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

project management: 3 years (Preferred) Ability to

Commute:

Akron, OH 44310 (Required)

Work Location:

In person