PMO Quality and Governance Coordinator

If you love working in a collaborative environment, turning process into progress, this role puts you at the center of how we keep our Project Management Office operating with consistency, integrity, and measurable quality. As the PMO Quality and Governance Coordinator (G-9), you'll monitor quality and compliance standards, analyze and report performance trends, and strengthen processes through clear documentation, testing, and training. We're looking for someone who is organized, detail-driven, and comfortable working independently—someone who is accurate, can translate data into actionable insights, and can communicate findings to management. You must be confident using modern tools and have strong Microsoft platform skills, especially Excel, PowerPoint, and SharePoint. Experience with Visio, ADO, MS Copilot, and MS Power Platform is a plus. Our PMO is entering an exciting period of modernization - you'll have the opportunity to identify high-value improvements that accelerate automation, strengthen reporting, and reduce manual effort. Our PMO, comprised of over 30 dedicated professionals, actively fosters a positive and supportive atmosphere. We are committed to professional growth through role-based learning initiatives and a PMO-sponsored mentoring program.

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We welcome candidates from any time zone, as long as you're able to align your schedule with Eastern Time (EST) working hours. Sponsorship is not available for this role While we are a remote‑first organization, this role will require an on‑site confirmation interview. Job Responsibilities Monitor PMO processes, procedures, and outputs for compliance with quality and governance standards, escalating deviations or concerns as identified. Collect, analyze, and report data related to quality and compliance performance. Support the design, refinement, and implementation of quality assurance protocols and governance frameworks through documentation and testing activities. Identify process gaps, inconsistencies, or risks and support corrective actions. Assist with internal and external audit preparation and follow-up activities. Provide back-up support to CPOC Coordinator, as needed, to ensure continuity of governance and compliance activities. Identify opportunities to apply automation or AI-assisted analysis to support monitoring and reporting, consistent with established governance standards. Collaborate with governance, PMO, or technology partners to help define AI use cases or requirements. Utilize AI-assisted analytics or monitoring tools, when established, to identify trends, anomalies, or exceptions in quality and compliance data. Job Qualifications Education Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a Healthcare and/or Information Technology (IT) environment Experience Experience in business analysis, project management, or quality control within EIT at BCBST is preferred. Experience in similar functions within a healthcare or IT environment is a plus. Intermediate to advanced proficiency with Microsoft platforms, including SharePoint, Visio, and Excel (PivotTables and formulas). Familiarity with Azure DevOps (ADO), Microsoft Copilot AI Agents, the Power Platform, and/or project management tools is a plus. Experience documenting and refining processes, as well as delivering training to support consistent adoption and continuous improvement is preferred. Skills \ Certifications Strong written and verbal skills to summarize deficiencies, document processes, and engage with stakeholders. Strong interpersonal and organizational skills, with experience working in cross-functional teams to achieve shared goals. Ability to follow minimal instructions and work independently is required. High degree of accuracy in monitoring compliance and identifying work output discrepancies. Use root cause analysis to diagnose the issue and recommend potential solutions. Number of Openings Available 1

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BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends - fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.