The Role Manages customer-facing implementation projects for healthcare technology solutions, coordinating schedules, stakeholders, requirements, risks, contracts, revenue recognition, acceptance, and closure. Maintains customer relationships, communicates with internal and external teams, supports evolving implementation needs, and ensures compliance with accounting, security, and HIPAA requirements. The role includes customer-site travel, continuous learning, and collaboration with EMS and emergency healthcare organizations. Summary Generated by Built In Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more—from better patient outcomes to operational efficiencies and greater revenue capture. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement. ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future. Job Summary The Project Manager supports the successful customer-facing implementation of ZOLL's technology solutions in fast-paced emergency healthcare environments. In this role, you will plan, coordinate, and manage implementation activities in partnership with experienced project managers, cross-functional teams, and EMS customers who operate under constant pressure. Success requires strong organizational skills, a willingness to learn, and comfort working in environments where processes, timelines, and project details may continue to evolve. This role is ideal for a developing project manager who is eager to build foundational project management skills, gain exposure to the product development lifecycle, and grow within a mission-driven organization supporting emergency medical services. Essential Functions Provide management oversight for each project assigned Ability to manage multiple projects or project phases simultaneously Manage customer relationship during the project Understand and communicate the project schedule to internal and customer project teams and resources Manage to the contract to assure compliance Proactively identify and mitigate risk Maintain the project plan and its associated components with frequent updates to internal and customer stakeholders Support projects where not all requirements are fully defined at the outset, partnering with internal teams and customers to help clarify needs as implementations progress. Apply a learning mindset to new or unfamiliar situations, seeking guidance and incorporating feedback to navigate changing priorities and implementation challenges. Assure successful acceptance and closure of the project Maintain a high standard of customer service, evidenced by consistently achieving high customer satisfaction ratings upon project completion Assure accurate revenue recognition and accounting relating to each project assigned, as appropriate Understanding of and adherence to internal accounting and security requirements, HIPAA and revenue recognition standards Travel to customer sites (local, national, and international) to attend and conduct project kick-off, status, planning, technical requirement gathering, and project closure meetings as necessary. Represent the company in a professional and competent manner, always, as corporate liaison Manage customer expectations and develop internal and external relationships Continue to learn and apply project management methodologies and best practices. Willingly engage in self and professional improvement training utilizing both internal and external training tools and classes. Ongoing contribution to team knowledge sharing Required/Preferred Education and Experience Bachelor's degree in business, IT, healthcare, or related field preferred 3+ years of external customer-facing project related experience required Experience in IT, healthcare, or software support is highly desirable. Knowledge, Skills and Abilities Base understanding of PMI concepts Proficiency using personal computers and applications such as Salesforce, Office 365, Excel, SharePoint and other software Detail orientated and strong organizational skills Maturity of judgment under pressure and the ability to work independently and make sound decisions Strong desire to learn project management practices, healthcare workflows, and technical concepts, with the ability to apply new knowledge quickly. Ability to negotiate successfully with customers and vendors Balance structure with flexibility to support successful outcomes in real-world implementation scenarios. Strong written and verbal communications skills with excellent professional presence Solid business acumen with a high level of decision-making skills and the ability to maintain a proactive approach to continuous process improvement Ability to manage numerous activities within time constraints and deadlines The annual salary for this position is: $74,000.00 to $110,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com . Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA:

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Read Full Description Skills Required 3 or more years of external customer-facing project-related experience Bachelor's degree in business, IT, healthcare, or a related field Experience in IT, healthcare, or software support Basic understanding of PMI concepts Proficiency with personal computers and applications including Salesforce, Office 365, Excel, SharePoint, and other software Strong organizational, written, verbal communication, negotiation, and decision-making skills Ability to manage multiple activities, projects, deadlines, and changing priorities Ability to travel to local, national, and international customer sites as necessary ZOLL Medical Corporation Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZOLL Medical Corporation and has not been reviewed or approved by ZOLL Medical Corporation. About This Summary Healthcare Strength — Medical, dental, and vision coverage includes in‑network preventive care at 100% along with behavioral health/EAP and virtual therapy options. These features are often regarded as solid to good components of the package. Parental & Family Support — Paid parental leave provides 12 weeks at full pay for the birthing parent and 6 weeks for the non‑birthing parent after eligibility is met. This policy is frequently highlighted as a standout element. Wellbeing & Lifestyle Benefits — Wellness programs offer incentives and are complemented by multiple external well‑being recognitions. These programs add perceived value to total rewards. Learn more about ZOLL Medical Corporation's Compensation & Benefits → ZOLL Medical Corporation Insights What's It Like to Work at ZOLL Medical Corporation? ZOLL Medical Corporation Culture & Values ZOLL Medical Corporation Career Growth & Development What's the Work-Life Balance Like at ZOLL Medical Corporation? ZOLL Medical Corporation Leadership & Management ZOLL Medical Corporation Company Growth, Stability & Outlook View all jobs at ZOLL Medical Corporation View ZOLL Medical Corporation Profile Report Job