Project Manager, SmartSense (Lehi, UT or Mishawaka, IN - Hybrid)

Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. SmartSense and Jolt are trusted by more than 2,000 organizations, including Walmart, SpaceX, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions. We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT. Coordinate cross-functional teams to deliver client projects on time Build and manage project timelines, milestones, and implementation plans Define installation goals and support successful customer onboarding Monitor and assist with customer escalations to ensure timely and thoughtful resolution Coordinate customer training sessions, documentation, and training videos Track project progress and provide clear status updates and reporting Apply best practices to improve efficiency, consistency, and customer experience Support long-term initiatives such as touchless onboarding and process improvements 1-3 years of experience in a customer support, product support, or client-facing role Organized and customer-focused with strong attention to detail Comfortable working with data and using metrics to improve performance Strong communication skills and the ability to manage multiple tasks at once Calm and adaptable in fast-paced or high-volume environments Motivated to learn and grow technical and functional skills Experience monitoring or improving KPIs such as response time or CSAT Familiarity with tools such as NetSuite, Salesforce, JIRA, or Zendesk Exposure to high-volume support or operations environments Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.