Sr. Project Manager, Customer Solutions (Hybrid Opportunity)

The Customer Solutions department in Quest Diagnostics is responsible to enhance customer satisfaction, enable sustainable business growth, and contribute to better healthcare outcomes supporting customers covering 20 states and a wide variety of geographies. The department supports commercial growth through customer services like seamless end to end customer onboarding, customer issue resolution, saving customers at risk, customer account set up, dedicated customer support, long term relationship management, and the successful implementation and lifecycle management of diagnostic lab testing, software, and workflows. With a strong emphasis on financial margin optimization, this department applies systems thinking and data analytics to identify improvement opportunities, drive evidence-based decision-making, and ensure high-impact service delivery. Lean Six Sigma methodologies are leveraged to lead continuous improvement, promote process standardization, and implement automation initiatives that increase efficiency, scalability, and consistency across operations. We are seeking a highly analytical and results-driven Senior Project Manager with strong execution disciple to lead strategic initiatives focused on revenue growth opportunities, digitization & modernization, and improve margins in the Customer Solutions Department. This role is ideal for a strong problem solver with Continuous Improvement & innovative mindset who excels at project management and business analysis capabilities to lead cross functional projects, solve complex problems, deliver insights from data and digitize/modernize operations with innovation. In this role, you will be a key influencer, change agent, partnering across cross-functional teams, including Customer Solutions, Billing, Laboratory Operations, IT, and Commercial, Patient Services, Lab, Health Plans, etc. to deliver seamless, scalable solutions for revenue growth. This position is hybrid (3 days on site) and may sit in Wood Dale, IL, Lenexa, KS, Denver, CO, Cincinnati, OH or St. Louis, MO.