Student Intern (Part-Time) East Bay Municipal Utility District Oakland, CA

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Description:

The Position East Bay Municipal Utility District (EBMUD) has two (2) Part-Time (PT) Student Intern positions:

• One (1) position in the Office of Intergovernmental Affairs (OIGA) The position is based in Sacramento at 1121 L St Suite 809, Sacramento, CA 95814
• One (1) position in the Customer & Community Services (CCS) Department - Customer Services Support Division.

This position is based in Oakland at

EBMUD's Administration Building:

375 11th Street, Oakland, CA 94607. PT Student Interns are expected to work full-time during school breaks and part-time (approximately 19 hours a week) during the academic year. The position may offer some hybrid schedule opportunities, however throughout the entire internship, PT Student Interns are expected to be available for on-site work at their respective reporting locations. EBMUD, headquartered in Oakland, is an environmentally and socially progressive, publicly owned utility providing drinking water service to approximately 1.4 million customers in 20 cities and 16 unincorporated communities in portions of Alameda and Contra Costa Counties, and wastewater treatment services for more than 740,000 customers in the East Bay. OIGA Student Intern The OIGA Student Intern will gain skills in how to research a policy issue, analyze a bill, communicate with staff about the impacts of a bill on the District, write a bill review, and communicate District positions to associations, other water agencies, and legislators and their staff. Engineers who are interested in management positions will greatly benefit from having public policy experience that helps them understand how legislation can affect their jobs in the future and how politics work. Organization-specific sample duties include, but are not limited to:

• Assist OIGA staff in obtaining data and information for use in advocacy on legislative issues
• Assist in preparing written materials for use in the advocacy on legislative issues of interest.
• Attend legislative committee hearings where bills of interest to the District are being considered and monitor proceedings
• Assist in tracking and summarizing disposition of bills which have been identified as having potential impact on District operations CCS Student Intern The CCS Student Intern will gain hands-on experience in utility meter-to-cash operations, business process improvement, knowledge management, and digital transformation initiatives.

Interns will gain practical skills and institutional knowledge in business operations, emerging technologies, and customer service functions that position them as strong candidates for future roles within the District, particularly in business operations, Customer Information Systems (CIS) and customer service functions. Organization-specific sample duties include, but are not limited to:

• Supporting Customer Services Support Operations by assisting with billing analysis, account research, and tracking of arrears, payment arrangements, and customer program participation
• Assisting with CIS-related activities, including documenting business processes, supporting User Acceptance Testing (UAT), validating data, and helping track defects or enhancements
• Coordinating with vendors (e.g. print/mail, eBill, payment platforms), researching Software as a Service (SaaS) solutions and emerging technologies and supporting process improvements
• Developing and maintaining reports and dashboard (Excel, Python, R, or other tools) to monitor key metrics such as billing accuracy, service orders, customer inquiries, and program performance
• Supporting special projects, knowledge management initiatives, including reviewing existing workflows, identifying documentation gaps, preparing communications, and collaborating with cross-functional teams (Information Systems Department, Finance, Wastewater, Field Operations, etc.

)

Preferred Qualifications:

For both OIGA and CCS Student Intern positions:

• Strong analytical, critical thinking, and organizational skills
• Clear written and verbal communication, with the ability to collaborate across departments
• Proficiency with online meeting and collaboration tools
• Ability to research, analyze, and document business processes and recommend improvements
• Self-awareness, empathy, adaptability, and strong customer service orientation
• Ability to maintain confidentiality and handle sensitive information
• Experience working within structured processes, deadlines, and documentation requirements
• Proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher, Outlook) If applying to the OIGA Student Intern position: o Interest in learning about potential careers in public policy.

o Coursework and/or demonstrated experience in one of the following subject areas: Political science, public policy/administration, communications, law, economics, and/or engineering (for individuals interested in management positions/leadership roles). If applying to the CCS Student Intern position: Excellent analytical and problem-solving skills in business process improvement, knowledge management, and emerging technologies, including SaaS applications o Coursework and/or demonstrated experience in one of the following subject areas business administration, information systems, industrial/organizational psychology and data analytics, or organizational change management EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard race, color, religious creed, sex, gender, gender identity, gender expression, marital or registered domestic partnership status, age for individuals over forty years of age, national origin, ancestry, disability (mental or physical, including AIDS and HIV), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy, pregnancy disability leave status, or any other status protected by federal, state and/or local laws.

Requirements Education and Experience:

Any combination of education and experience, which has led to the acquisition of the knowledge, skills, and abilities as indicated above. Typical ways of acquiring these knowledge, skills, and abilities are either: 1. Current enrollment in a four-year college with junior standing or higher with a major related to the available position assignment(s); or, 2. Current enrollment in a graduate degree program related to the available position assignment(s); or, 3. Recent (within 12 months) graduation from a four-year college with a degree related to the available position assignment(s).

OTHER REQUIREMENTS

• Perform other duties as assigned.

WORKING CONDITIONS

• Office environment utilizing a computer

PHYSICAL CONDITIONS

• Must possess physical characteristics to perform the critical and important duties of the job, including sitting, standing, or bending for prolonged periods of time.

The Selection Process Visit www.ebmud.com to submit your EBMUD application online by Friday, November 6, 2026. Only application materials submitted online during the filing period will be accepted. Application materials faxed, mailed or delivered to EBMUD will not be accepted. Applicants presenting the best combination of job-related qualifications will be reviewed for further consideration.

NOTE:

The recruitment for these part-time positions will not result in the establishment of a civil service list. All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment. Supplemental Information As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as see application" or see resume" instead of addressing the questions directly, your application may not be considered.

Apply Save Job Posting ID:

26-133T