Special Projects Program Manager

The Loudoun County Department of Transportation and Capital Infrastructure (DTCI) is seeking a Special Projects Program Manager who will perform advanced professional and highly visible work in support of the Department. Located within the Washington, D.C. metropolitan area, Loudoun County has been recognized as one of the fastest growing counties in the United States. This growth has created an exciting, fast-paced work environment. Our staff are individuals who choose to dedicate their talent, education, and experience to making a difference in our dynamic community. The DTCI efficiently delivers capital projects to enhance safety and quality of life for the evolving community. The Special Projects Manager reports to the Assistant Director-Administration and Policy and facilitates department wide strategic initiatives; performs centralized Staff Action Control Officer (SACO) functions; coordinates the department's engagement with senior County leadership; and ensures governance, compliance, and timely delivery of all assigned actions. The role serves as the primary coordinating POC for Board of Supervisors (BOS) items, enterprise level taskers, interdepartmental requests, Director level inquiries, and high priority operational needs. This position regularly engages with the DTCI Leadership, County Administration, the Board of Supervisors offices, and external partner agencies & departments. Responsibilities include developing and managing complex projects, facilitating decision making, evaluating administrative operations, and improving enterprise workflows. This is a senior level, non supervisory professional position that requires exceptional judgment, political and organizational awareness, advanced communication skills, and the ability to influence outcomes and coordinate across multiple divisions and agencies. Duties include, but are not limited to: Staff Action Control Officer (SACO) Functions

• Serves as DTCI's centralized control point for all taskers, Board items, enterprise actions, and interdepartmental assignments.
• Oversees intake, logging, task assignment, tracking, follow up, and compliance enforcement for all Leadership actions.
• Coordinates / manages / reports / escalates actions and initiatives related to;
• Board of Supervisors Action Reports
• Board meeting follow ups
• County Administration requests
• Department strategic initiative assignments
• Interdepartmental inquiries and taskers
• Maintains the official "source of truth" tracking system(s) and ensures data accuracy, document control, and audit readiness.
• Reviews outgoing documents for completeness, formatting, policy compliance, and executive readiness.
• Manages routing, signature workflows, and final submission processes across leadership levels.
• Helps to Develop and maintain dashboards, overdue alerts, compliance reporting, and workload analytics for Department leadership. Process Improvement & Operational Governance
• Evaluates operational processes, identifies inefficiencies, and designs improved workflows, procedures, and SOPs.
• Facilitates process mapping workshops and ensures alignment with County policies and administrative standards.
• Develop training materials and guidance documents to strengthen departmental performance and consistency.
• Supports organizational change initiatives, ensuring communication, adoption, and follow through across divisions.
• May perform other essential job functions specific to the position and department assignment. Strategic Special Projects & Cross Functional Leadership
• Leads, plans, and executes high priority, high visibility projects and strategic initiatives for the Department.
• Develops project charters, scope documents, schedules, milestone plans, risk assessments, and decision logs.
• Provides senior level coordination and facilitation for initiatives involving multiple divisions, departments, or external stakeholders.
• Regularly briefs DTCI leadership on project status, risks, and recommended actions.
• Conducts research, analysis, and environmental scans to support policy development and operational decision making.
• Develops presentations, briefing packets, workflow maps, and reports for executive level audiences. Leadership Engagement & Executive Support
• Serves as a primary liaison to County Administration, BOS offices, County departments, and regional partners on DTCI actions.
• Provides senior level advisory support in interpreting policies, aligning actions with County priorities, and preparing leadership for BOS discussions.
• Supports Director level review processes and ensures consistency, accuracy, and compliance of all materials submitted for executive consideration. We are seeking an individual with the following knowledge, skills, and abilities:
• Principles and practices of project and program management.
• Local government operations, administrative processes, and governance standards.
• Interdepartmental coordination practices and structured review workflows.
• Policy development, analysis, and compliance requirements.
• Organizational change management concepts and practices.
• Advanced communication skills, including senior level writing, executive correspondence, and public facing presentations.
• Skill in analyzing data, preparing reports, and presenting findings to leadership.
• Skill in planning, coordinating, and completing complex projects involving multiple stakeholders.
• Skill in building relationships, facilitating collaborative discussions, and supporting executive decision making.
• Strong proficiency with Microsoft 365, SharePoint, automation tools, trackers, and enterprise systems.
• Ability to exercise independent judgment, anticipate needs, and manage sensitive or high visibility issues.
• Ability to collect, analyze, and interpret data to support operational and strategic planning.
• Ability to develop, evaluate, and implement improved workflows and administrative processes.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements.
• Ability to establish and maintain effective working relationships with internal and external partners.
• Ability to maintain confidentiality, political awareness, and discretion in handling sensitive matters.

This position is eligible for partial teleworking in accordance with County and Department Policies. Hiring salary is commensurate with experience. Bachelor's degree in public administration, business administration, policy, project management, or related field; six (6) years of progressively responsible project and / or program management, workflow/process improvement, policy, operational development and execution experience; or equivalent combination of education and experience.

Preferred Qualifications:

Experience working in a government, regulated, or structured-process environment. PMP, Lean, Six Sigma, or equivalent project/process improvement certification. Experience supporting senior executives or elected official engagement. Employment is contingent upon successful completion of criminal, credit, and DMV background checks. A valid driver's license is required. Must be available to occasionally attend meetings outside normal business hours.