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Job Description
Emergency Services Project Manager Rainbow Restoration - 3.4 Portsmouth, VA Job Details Full-time 1 day ago Benefits Paid holidays Dental insurance 401(k) Paid time off Vision insurance Qualifications Performance dashboards Project documentation Water damage restoration Phone communication In-person customer service Direct client contact Mid-level Project communication management Inspection reporting and documentation Reporting and dashboarding tools Microsoft Office Estimating software for insurance claims Client invoicing Driver's License Production management software Xactimate IICRC Certification Insurance damage report preparation Relationship management Scope management Water Damage Restoration Technician Certification (WRT) Production documentation Project stakeholder communication Water Certification Client interaction via phone calls Full Job Description
EMERGENCY SERVICES PROJECT MANAGER
Rainbow Restoration of Chesapeake | Portsmouth, VA Hampton Roads — Chesapeake, Portsmouth, Suffolk, Virginia Beach Full-Time | In-Person Are you the person who owns the job — or the one who hands it back? We are not looking for someone to fill a seat. We are looking for someone who takes a water-damaged, mold-affected, or boarded-up property and does not stop until it is documented, dried, cleared, billed, and the customer is taken care of — without being chased, prompted, or managed every step of the way. If that describes how you already operate — or how you have always wanted to work but have not had the structure to do it — keep reading.
WHO WE ARE
Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands — national systems, local accountability. We do not offer a job. We offer a career with structure, clear expectations, and room to advance for the right person.
YOUR PERFORMANCE OBJECTIVES
These are the outcomes you will be measured against. Achieve these and you keep the job — and you advance. Scope packages submitted within 24 hours of every inspection — complete enough that the estimator can write a full estimate without calling you All project communication owned directly: customer, adjuster, property manager, and subcontractors — you do not delegate relationships Water mitigation and mold jobs billed timely after equipment pull and clearance receipt; board-up billed same day as job completion Documented adjuster contact at every drying threshold and authorization trigger — minimum every 48 hours on active insurance jobs Customer educated and communicated with throughout the entire mitigation process GP targets hit by job type; your number is known before the production meeting, not at it Every water job with mold indicators flagged, documented, and a mold scope conversation initiated — you do not wait to be told
DAY TO DAY
Inspect water, mold, and board-up losses; build complete scope packages within 24 hours Own all adjuster communication: authorizations, drying updates, and supplement submissions Call every customer within 4 hours of inspection with findings, next steps, and your direct contact Run mold jobs from protocol kick-off through IH coordination and clearance Release board-up billing packets on-site the same day the job is complete Brief and develop the lead tech — written feedback on documentation quality weekly All job management systems and production dashboards current before end of every shift
WHO THRIVES HERE
We are open to three types of candidates: PROVEN — You have managed water, mold, and board-up losses, owned adjuster relationships, and have a track record you can point to.
EMERGING
— You have field restoration experience and early success but have not yet carried a full PM load. You learn fast and want the structure to level up.
POTENTIAL
— You may not have the title yet, but you have the attitude, work ethic, and instincts. You are the lead tech ready for the next step.
Non-negotiable at every level:
ownership mentality, detail discipline, GP awareness, communication ownership, composure under pressure, and openness to direct accountability.
QUALIFICATIONS
2+ years in water mitigation, mold remediation, or restoration project management (customer-facing and documentation responsibility, not just field labor) preferred Direct adjuster relationship management experience: authorizations, supplements, drying approvals
IICRC WRT
preferred at hire; ASD and AMRT preferred Job management software, moisture documentation tools, Microsoft 365; Xactimate at review level Valid Virginia driver's license, clean record; ability to pass background and drug screening
WHAT WE OFFER
Base salary commensurate with experience; range discussed at interview Performance bonus tied to GP targets, billing cycle time, and documentation quality Health, vision, and dental insurance Paid time off, paid holidays, and 401(k) Company vehicle or vehicle allowance Paid IICRC certification path Structured 30/60/90-day onboarding plan — clear expectations from Day 1 Advancement path as the company grows Monday-Friday; after-hours emergency required
OUR HIRING PROCESS
(2-3 weeks from application to offer) Step 1: Apply here — answer all qualifying questions in full Step 2: Resume review Step 3: Phone Conversation #1 — process overview and confirmation Step 4: Pre-hiring assessment Step 5: Positive Intelligence assessment Step 6: Essay questions — 3 to 5 questions submitted within 48 hours Step 7: Phone Conversation #2 — schedule recorded 30-minute video interview Step 8: Face-to-face group interview and company tour (2-3 finalists) Step 9: Paid working interview (4-8 hours) + lunch or coffee debrief Step 10: Written offer letter We will not settle for someone who almost fits. We will wait for the right person. Apply now. Answer every question.
