RESIDENTIAL HVAC SERVICE MANAGER

Thomas Home Services - 3.8 Chandler, AZ Job Details Full-time $75,000 - $125,000 a year 19 hours ago Benefits Fuel card Company truck Health insurance Professional development assistance Retirement plan Qualifications Hiring HVAC sales Presentation skills Recruiting HVAC system repair Air conditioning Full Job Description The Service Manager provides Leadership, Management, and Accountability (LMA) for the department and is responsible for recruiting, hiring, training, and supervising a world class team of dispatchers and service technicians to achieve departmental goals and objectives. The primary roles and responsibilities of the HVAC Service Manager are: Sales Driver Work closely with the technicians to ensure they are presenting repair and replacement options effectively and to a high degree of success as well as effectively communicating the benefits of club membership. Technical Advisor Provide technical support and guidance for the technicians as needed to ensure accurate diagnosis and timely completion of repair calls. Maintain an 97% or higher first call completion rate. Department Manager The Service Manager actively leads and directs the department by continuously monitoring, tracking, and measuring to ensure that department staff are performing their work properly. As a Service Manager you MUST Inspect what you Expect! Your team needs to know that you are intent on following and holding them accountable to the company's operating standards. People Manager / Motivator Keep all service department staff motivated and focused on success. Make sure all department staff are trained on and following all company processes and procedures and are representing the Thomas brand appropriately in their appearance and behavior. Hold regular quarterly reviews with each employee to discuss areas of improvement, praise for success, and set goals for the coming quarter. Sales trainer Hold regular and ongoing training meetings to ensure all department staff are fully trained on the company plan and sales process as well as their needed contribution. Ensure that all department staff are comfortable presenting options, asking for the sale, and communicating to a high degree of success. Technical skills trainer Hold regular and ongoing training meetings to ensure all department staff are fully trained on the technical requirements for the specific position in the company. Work one on one with individuals as needed and help them advance their technical skills. Install manager Oversee all installation projects to ensure a better than expected customer experience every time. Ensure the correct materials are ordered and available on site. Ensure we have the best install crews and install processes in the industry! Be personally responsible for the outcome of every install. Ensure that quality control inspections are being done effectively and any needed corrections are being attended to promptly. Customer service champion Always ensure that every customer receives a better than expected experience every time. Personally handle customer complaints and ensure every customer rates their experience as 5 out of 5 stars. Other responsibilities as assigned.

About Thomas Home Services:

It all started near Houston Texas in 1946 with a young man named Henry Thomas who had just returned home from the war not quite sure what to do with himself. His uncle helped get him a job working in the plumbing industry and soon after, "Henry B. Thomas Plumbing Co." was born! Some years later, Henry's two sons, Sam and Boley, joined the family business. Eventually, Sam would take the helm, and be joined by his three sons Will, Ben, and Josh as he worked to establish the family business in Arizona where his wife Lois could be near her family who had been in the Phoenix area since 1961. It has been over 75 years since Grandpa Henry first started in the home services industry and the Thomas Family, along with their friends and associates at "Thomas Home Services", are still working hard every day to serve customers the way Grandpa Henry did - with Quality, Care, and Professionalism, always putting people before profits. We like to say we are "Heroes for Hire!" Over the years we have added a number of residential service offerings that include plumbing, air conditioning and heating, electrical, appliance repair, drain cleaning, water treatment, and more! Visit our careers page at www.

ThomasHomeServices.com/Careers to learn more about us.

Job Type:

Full-time Pay:

$75,000.00 - $125,000.00 per year

Benefits:

Company truck Fuel card Health insurance Professional development assistance Retirement plan

Experience:

Residential HVAC Service :

5 years (Required)

Work Location:

In person