Expected Hours and Place of Work :

The incumbent works full-time as a salaried exempt employee. The typical office hours are Monday-Friday 8:00 am-4:30pm, and some evenings and weekends as necessary for optimal business function.

Key Responsibilities:

Team Leadership and Management Hiring, training and supervising Community Supports Navigators and/or Case Managers. Set clear goals, expectations, and performance standards Address underperformance and implement improvement plans as needed Foster a collaborative and supportive work environment Manage workload distribution to ensure efficiency Knowledge, understanding and implementation of CalAIM Housing Services and Enhanced Care Management policies & procedures Administrative Support Audit all case management systems and files for timely data entry and quality Track all MCP and Referral trackers for recordkeeping Effectively communicate with City Net departments to ensure efficient service delivery Communicate with team when additional documentation or correction is needed Housing Resources and Engagement Research and maintain current list of housing opportunities for enrolled City Net clients Works collaboratively with landlords, colleagues across the organization and within respective department. Develops and continues working relationships with landlords who are willing to rent to a high-risk population. Compliance and Goal Setting Consistently meet all assigned productivity and outcome goals Initiate regular Case Conferencing for troubleshooting and oversight Facilitate regular team meetings to discuss goals, progress and challenges Data Collection Run regular reports on staff performance, quality improvement, etc. Ensure appropriate data is being collected in accordance with MCP and City Net goals.

Required Qualifications:

Bachelor's degree or higher preferred At least one-year supervisory experience in social services Experience cultivating and maintaining productive, professional relationships with various stakeholders Proven success with cultivating and maintaining productive professional relationships with clients, partner agencies and co-workers. Excellent verbal and written communication skills. Excellent professional boundaries. Strong interpersonal, analytical, and time management skills. Flexible and adaptable in response to changing client and health care providers' needs Experience working with underserved and marginalized populations Organizational Overview City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net's direct services in homelessness include street outreach, case management, shelter operations, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing. City Net's programs follow Housing First and Harm Reduction service models.

Benefits :

We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to: Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan) Paid time off Retirement plan (401k with employer matching contributions) Dental insurance Vision insurance Life insurance (Employer paid group term life and voluntary life) Referral program Parental leave Professional development assistance Employee assistance program Wellness Reimbursement Program Company Vehicles, iPhones, Laptops, and Tablets Career Pathing, Raises, Recognition & Rewards Early Earned Wage Access Credit Union Preferred Partnership Visit https://citynet.org/careers for further details.

Diversity, Equity, Inclusion, and Belonging :

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds.

Note:

We do not consider your name, or the names of your undergraduate and graduate schools from your resume. 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