Supply Chain Coordinator

JOB SUMMARY

Achieves sales objectives and builds revenue through conversion of inquiries to rentals, promoting self-storage in the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Achieves sales objectives and builds revenues through maximizing conversion of telephone and walk-in inquiries into rentals, promoting the assets(s) in the community and recommending and implementing marketing strategies based on competitive information. Maintains appropriate financial controls and achieves financial goals by accurately managing cash and balancing receipts, making collections, posting payments and processing daily bank deposits accurately and timely, operating within prescribed budgets, following up on delinquent accounts, approving and forwarding all invoices as required. Consistently practices effective customer service techniques through answering phones in a friendly, pleasant, and professional manner, greeting customers promptly, enthusiastically and professionally, knowing and presenting the features and benefits of the property at all opportunities and resolving customer problems timely and effectively. Maintains timely and accurate administrative processes throughout all job duties by maintaining accurate records for each customer including contracts, insurance, and change of address forms, addendums, and any correspondence to or from customers. Maintains accurate merchandise inventory. Keeps updated and accurate auction files. Knows applicable auction lien laws. Compiles required and assigned reports and projects correctly and timely. Achieves lease up goals by utilizing effective advertising. Recommends marketing strategies. Consults the Policy & Procedures manual on a regular basis for answers, clarifications, and consistency. Effectively directs Storage Consultants and Maintenance Workers to assist with successful running of the facility and accomplishment of duties. Monitors security system and resolves security problems; performs lock checks on a daily basis. Regularly audits the physical condition of a facility. Performs minor maintenance in accordance with Client's maintenance standards as well as working with any contractors hired for minor and major improvements. Ensures that company standards of cleanliness and appearance are met or exceeded. Assists customers with truck rentals at some locations. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.