Assist Property Manager with all on-site day to day operations
Reviewing open accounts for collection efforts.
Making outbound collection calls to the residents in a professional manner while keeping and improving resident relations.
Update the delinquency notes in OneSite
Resolves resident-billing problems and rescues accounts receivable delinquency, applying excellent customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with property manager and collections supervisor.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Mail/Email/Written/Verbal correspondence to residents to encourage payment of delinquent
accounts.
Posting rental payments, scanning bank deposits and overseeing the administration of accounting functions for the community.
Meet daily with Property Manager to discuss delinquency issues and community performance.
Maintain all relevant records and reporting for the community.
Process evictions and maintain constant communication with the eviction department.
Assist the Manager with any onsite duties in the manager's absence.
Assist with leasing when needed.
Answering phones. It should never ring more than twice.
Actively participate in resident relations and retention.
Consistently provide excellent customer service to residents/prospects and co-workers Qualifications
2-5 years of previous Assistant Property Management experience
1 year of Onesite Experience (preferred)
One year of collection experience preferred
College Degree Preferred
Strong communication and conflict resolution skills
Strong technology skills
Well versed in eviction and county websites preferably Dekalb County
Must be able to work a flexible schedule often weekends (2 to 3 weekends)
Experience with Callmax, LRO, Lead2Lease, and Google Smartsheets & Forms
Excellent computer software experience to include MS Word, MS Excel, and MS Outlook.
Well versed in GAA Lease and Addendums & Fair Housing guidelines.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

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