Why Join EP!C? At EP!C, you'll have the opportunity to lead an incredible team while making a meaningful difference in the lives of individuals with intellectual and developmental disabilities every single day. When our employees succeed, the people we support succeed. CLS Operations Manager Full-Time | Exempt | Community Living Services (CLS) 1st, 2nd, 3rd shift support as needed Participation in on-call rotation required As the CLS Operations Manager, you will: Leadership & Staff Development Lead, coach, and supervise Team Leads and Direct Support Professionals while building a positive, accountable, and engaged team culture Resolve employee concerns and provide ongoing support Oversee multiple community-integrated homes Ensure individuals receive safe, high-quality, person-centered supports Maintain compliance with state regulations, licensing standards, HIPAA, and agency policies Promote positive relationships with individuals served, families, guardians, and community partners Ensure all abuse and neglect allegations are properly reported as a mandated reporter Administrative Responsibilities Manage scheduling and staffing & Track attendance, PTO, and payroll functions Ensure medication administration documentation is accurate Maintain program records and compliance documentation Manage assigned agency resources, vehicles, and facilities (

Keywords:

Operations Manager, Community Living Services, Human Services Manager, Residential Manager, IDD, Developmental Disabilities, CILA, Human Services Leadership, Residential Supervisor, Program Manager, DSP Manager, House Manager, Lead, Site Manager, Health and Human Service Leader)

Required:

Supervisory or management experience Valid Driver's License Strong leadership and communication skills Ability to lead multiple teams Excellent organizational and time management skills Experience managing employee performance Ability to work independently while supporting multiple locations

Preferred:

Bachelor's Degree in Human Services or related field Experience supporting individuals with Intellectual and Developmental Disabilities (IDD) Experience in Community Living Services or residential programming Knowledge of Illinois

DHS/CILA

regulations Experience with scheduling, payroll, and compliance documentation Equivalent education and experience may be considered.

Ideal Candidate Is:

Compassionate Organized Adaptable Team-oriented Professional Accountable Passionate about caring for others & developing others EP!C is seeking a dedicated and compassionate CLS Operations Manager to oversee Community Living Services for individuals with intellectual and developmental disabilities (IDD). This leadership role is responsible for supervising Team Leads and Direct Support Professionals, ensuring high-quality residential services, maintaining regulatory compliance, and creating a positive environment where both employees and the people we support can thrive. If you're an experienced leader who values teamwork, accountability, and person-centered care, we'd love to hear from you.

Benifets & Perks:

Medical, Dental & Vision Insurance 403(b) Retirement Plan Paid Time Off Employee Fitness Center Discounted Gym Membership Professional Development Continuing Education Opportunities Career Advancement Supportive Leadership Team