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C
Confidential
Residential Service Manager
Career Insights for Residential Community Manager
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Based on Illinois data
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What they do
A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
$68,439 / year median in Illinois
+3% projected growth
Job Description
We are seeking a Service Manager for our residential communities in Mundelein and Vernon Hills, Illinois. The Service Manager will collaborate with our Community Manager to achieve retention and financial objectives, supervise the service team, deliver excellent resident service, and maintain mechanical systems. The ideal candidate demonstrates strong leadership and fosters a collaborative, positive work environment. The pay range for this position is $35 to $37/hr. based on experience, plus commissions and quarterly bonus potential. Position Requirements At least 3 years of maintenance experience in a fast-paced residential community is required. At least 3 years of supervisory experience with a proven track record of successful team management is required. Advanced knowledge of multifamily housing mechanical systems. Excellent written and verbal communication skills. Demonstrate a proactive approach, strong organizational skills, and attention to detail. The ability to provide ongoing training and support to the service team. A valid driver's license and insurance. Authorization to work in the US. Position Responsibilities Provide exceptional customer care to our residents and guests. Work closely with the Community Manager to maximize retention and achieve the property's financial goals. Oversee the timely completion of resident and common area service requests. Oversee the planning and execution of unit turns. Assist with scheduling contractors and vendors and oversee the work performed. Provide recommendations for capital and renovation/project expenditures. Order supplies and control inventory within established budgeted parameters. Perform tasks and repairs related to preventative maintenance, painting, plastering, basic plumbing, electrical, HVAC, and carpentry. Manage regularly scheduled life safety inspections and track reports. Perform any other tasks as directed by the Community Manager, Director of Maintenance and VPO. We are an equal opportunity employer.