Program Manager -Residential Services (Waiver/IDD Experience Required)

Program Manager -Residential Services (Waiver/IDD Experience Required) Gray Residential Services Carmel, IN Job Details Full-time $43,888 a year 22 hours ago Benefits 401(k) Referral program Qualifications Working with individuals with developmental disabilities CPR Certification Management Working with individuals with neurodevelopmental disorders Operations management Staff scheduling Working with individuals with cognitive disabilities Schedule management Driver's License Team management Intellectual disabilities support SharePoint Adults with developmental disabilities Medicaid regulations Medicaid Working with individuals with intellectual disabilities Disability services Technical Proficiency Full Job Description

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Join a premier, high-standard agency where your leadership is valued and supported. We are looking for a powerhouse "Go-Getter" to join our elite team! Gray Residential Services is seeking an elite "Go-Getter" Program Manager to lead residential operations across Indianapolis, Noblesville, and Greenwood. This is not a "desk job"—we are looking for a visible leader who ensures our clients receive the highest quality person-centered care while maintaining rigorous state compliance. You will be the primary bridge between direct care staff, families, and state consultants. You must be a master of Indiana Medicaid Waiver compliance while possessing the grit to work directly alongside your team in the field.

CORE LEADERSHIP STANDARDS

Field-First Mentality:

You must work a minimum of 2 full shifts per week in the field as a DSP . This ensures you are personally connected to client needs and staff performance.

On-Call Accountability:

You are the primary point of contact for your sites. You must have the flexibility to handle after-hours staffing crises or clinical emergencies.

Proactive Initiative:

We need a leader who identifies a problem during a site audit and fixes it immediately before it reaches the Director level.

FULL RESPONSIBILITIES 1.

Operational Leadership & Excellence Caseload Management:

Oversee all daily operations for residential sites, ensuring 24/7 coverage, staffing stability, and a "Zero-Gap" master schedule.

Mentorship:

Directly mentor Team Leads and DSPs to follow agency policies and procedures.

Site Environment:

Conduct weekly site visits to ensure total site cleanliness and that the home is "audit-ready" at all times. 2.

Regulatory Compliance & Medicaid Auditing Zero-Deficiency Standards:

Ensure 100% adherence to 460 IAC 6 (Indiana Medicaid Waiver) and DDRS guidelines. Prepare for and lead state audits/surveys.

Clinical Auditing:

Conduct weekly site visits to audit Paper Medication Administration Records (MARs) , Financial Folders, and Daily Service Records (DSRs) with 100% precision.

Administrative Reporting:

Submit weekly accountability checklists to the Director. Audit all staff timecards daily and ensure all monthly site reports are submitted by the 12th of each month. 3.

Person-Centered Planning & Clinical Advocacy Meeting Leadership:

Facilitate all IST and Quarterly meetings. Act as the professional liaison between the agency, families, medical providers, and state consultants.

Goal Tracking:

Translate PCISP goals into actionable daily data tracking for DSP staff, ensuring goals are tracked with clinical precision. 4.

Staff Accountability & Performance Management Performance Tracking:

You are directly responsible for the performance of your DSPs. You must document all staff interactions (call-offs, tardies, successes, or errors) in the Provide system.

Disciplinary Action:

Issue formal Letters of Correction (LOCs) and conduct immediate on-site retraining for any documentation errors or performance issues. 5.

Financial Management Financial Integrity:

Manage house budgets and client personal funds. Oversee checkbook balancing and financial summaries with 100% transparency and zero errors.

QUALIFICATIONS

Experience:

Minimum 2-3 years of management experience in an Indiana Waiver/Residential setting is mandatory .

Education:

BS in Psychology, Human Services, or related field preferred.

Mindset:

A "Go-Getter" who takes initiative and works independently.

Initiative:

Proven track record of taking initiative without constant supervision.

Technical:

Proficiency in Microsoft Office, SharePoint, and electronic documentation systems.

Mobility:

Valid DL, active insurance, and a reliable vehicle for travel between Indy, Noblesville, and Greenwood.

Company Description:

Gray Residential Services is a premier provider of residential support for individuals with intellectual and developmental disabilities throughout Central Indiana. We operate with a clear mission: Quality Service with Vision. Unlike "big box" agencies, we focus on high-acuity clinical excellence and person-centered advocacy. We pride ourselves on a "Zero-Error" standard of compliance and a culture of professional respect. At Gray Residential, we don't just provide care; we provide a high-standard living environment where clinical accuracy, community integration, and the dignity of our residents are the top priorities. We are a "team-first" organization where leadership is visible, management is supportive, and every employee is treated as a professional healthcare partner.

Job Type:

Full-time Pay:

$43,888.00 per year

Benefits:

401(k) Referral program Application Question(s): This role requires frequent travel between residential homes in Greenwood, Noblesville, and Indianapolis. Are you able to reliably commute to all locations as needed? Do you have a valid driver's license, active auto insurance, and reliable transportation? Are you currently CPR certified through the American Red Cross, or willing to obtain certification promptly upon hire? In your most recent Program Manager role, approximately how many residential homes did you oversee? In a previous Program Manager role, what was the maximum number of staff you directly supervised?

Experience:

Management:

2 years (Required)

Work Location:

In person